The General Data Protection Regulation, or GDPR, is applicable in the European Union from the 25th of May 2018.
The implementation of this regulation is an opportunity for the Odalys Group to confirm, via this Charter which is incorporated in the General Booking Conditions, the principles that guide the usage of your personal data.
This charter may be updated regularly, in particular to take account of any changes in the regulations or to incorporate new organizational methods within the Odalys Group.
Personal data is information in a format that identifies, directly (name, first name) or indirectly (login, telephone number, biometric data, etc.), an individual.
Examples: name, photograph, IP address, telephone number, computer login (account login / password), postal address, email.
The processing of personal data may consist of collecting, recording, organizing, storing, adapting, modifying, extracting, consulting, using or communicating personal data as defined above.
This Charter applies to all processing of personal data implemented by all companies within the Odalys Group (the tourism holding company and all of its subsidiaries) in our establishments (tourist residences, business residences, student residences, campsites, ...), on our booking websites and, in general, in the relationships between the Odalys Group and all of its customers.
This could be :
Personal data are collected:
Personal data are collected to:
To exercise your rights, you can contact us at the following email address:
In this case, you will be asked to provide identification in order to exercise your rights.
The deadline for responding to a completed request is 2 months.
To make every effort at all times, online, physically and organisationally, to protect your personal data against any use that has not been authorized, as a result of intrusion, accidental or voluntary, into our information systems, including our payment systems.
For example: setting up firewalls, using Secure Socket Layer technology on credit card payments, setting up passwords on all computers with access to personal data.
To make sure that the providers (marketers, hosts, marketing providers,...) to which we transfer your personal data, strictly respect the regulations of the RGPD.
To collect your clear and unambiguous consent to the use of your data.
To offer you at any time the opportunity to refuse to receive messages from us (via an unsubscribe link).
The Odalys Group has appointed a DPO (Delegate for Data Protection).
The company “Odalys Résidences” is the file manager.
The email address of the DPO is:
Délégué à la protection des données
655, rue René Descartes,
Parc de la Duranne - BP 412
13591 AIX EN PROVENCE Cedex
We would like to inform you that you have a specific right of opposition to cold calling by registering your number on the bloctel list (https://www.bloctel.gouv.fr/).
When you visit our website, we may, subject to your choices, place on your computer via your browser, a text file also called a cookie.
This file has a limited duration and will disappear once this duration has expired.
It will allow us, during its period of validity or registration, to identify your computer during your next visits. These cookies do not contain any viruses.
Some cookies are essential for the proper functioning of the website; others help us understand what the most useful content is for our visitors, and allow us to offer you better services, better content and to promote to our users the most relevant offers through advertising or communication campaigns.
Security: These cookies allow us to ensure the security on our website.
Website features: We measure how visitors use our website in order to optimize web pages and the use of our site.
Analytics: We track website traffic patterns so we can identify the most popular content on the website and any potential problems.
Advertising: We use your location and previous navigation data on our website to show you relevant advertising on our website.
Our website gives information concerning the cookies used and the purposes of their use.
The registration of a cookie on your computer is dependent on your will.
Thanks to the settings of your internet browser software, you can, at any time, simply and for free, choose whether or not to accept the recording of cookies on your computer.
We invite you to consult the settings of your browser.
You can select a feature that allows your computer to notify you each time a cookie has been placed on your computer or you have the option to inactivate all cookies.
Each browser is slightly different, so we invite you to read the "Help" menu of your chosen browser to understand how to modify your cookies.
You can configure your browser to your liking so that cookies are (a) accepted and saved on your computer or, conversely, (b) they are refused.
If your browser software is set to accept the recording of cookies on your computer, cookies embedded in the pages and contents you have viewed will be systematically saved on your computer.
You can set your browser software to:
Please note: Any setting modification you undertake on your browser regarding the acceptance or refusal of cookies may change your Internet browsing experience and your access to certain services requiring the use of these cookies.
If you choose to disable cookies, some of our services will not work properly. You will not be able to book your stay online. You will need to contact our reservation centre to book your stay.
If you have a different browser type or version, please refer to the "Help" menu of your browser.
Our website details how to manage cookies from major browsers (Internet Explorer, Chrome, Mozilla Firefox, Safari, Opera).