These Terms and Conditions of Sale apply to all Odalys Vacances establishments. Certain terms, referred to as “City Conditions”, apply specifically to the establishments listed below:
Aix-en-Provence: Centre Palais des Congrès / Centre Rotonde / Aix Ouest. Angers: Centre Gare. Antibes: Olympe. Beausoleil: Monaco Les Hauts de la Principauté. Colmar: Colmar Centre. Dijon: Centre Les Cordeliers. Le Mans: Centre Congrès. Le Havre: Le Havre Centre / Le Havre Centre Les Docks. Levallois-Perret: Paris Levallois. Lyon: Lyon Est Bioparc / Centre Confluence. Marseille: Le Dôme / Centre Parc Chanot Vélodrome / Centre Euromed. Metz: Metz Centre. Montpellier: Centre Gare Saint-Roch. Nantes: Cité des Congrès. Nice: Nice Centre. Orléans: Orléans Centre. Paris: Paris XVII / Paris Montmartre. Rennes: Lorgeril. Rueil-Malmaison: Paris Rueil. Strasbourg: Centre Les Halles. Toulouse: Centre Gare / Centre Compans Caffarelli / Blagnac Aéroport. Nîmes: Arènes Palais des Congrès.
No right of withdrawal
In accordance with article L.121-21-8 of the French Consumer Code, the right of withdrawal is not applicable to service providers in the fields of accommodation, transport, food and drink, or leisure activities due to be provided at a specific date or period.
These Terms and Conditions apply on a supplementary basis where a specific contract exists (such as a Corporate, Group or Seminar contract, etc.).
Our brochure and websites constitute the pre-conditional offer in accordance with the articles R. 211-5 et R. 211-6 of the French Code of Tourism. Odalys however reserves the right to modify certain services offered, according to the conditions set out in article R. 211-6. The reservation of a stay and/or a trip implies that the present specific conditions are accepted. A printing error is always possible. The variations in economic conditions can lead to a modification of prices before the signing of the contract. We make every effort to provide photos and illustrations giving an overview of the services on offer. These photos and illustrations are intended to give an idea of the category of services. Given the diversity of our accommodation, we present a general description and photographs to give an overall impression in our brochure and on our websites. For more details, do not hesitate to contact us. Surface areas of villas, apartments, mobile-homes, bedrooms, swimming pools, etc. are approximations and given only as a rough estimation. We cannot be held responsible for any road works or building work undertaken by the commune or by private individuals, near the sites rented out.
“Booking” means the initial booking as originally confirmed. Any subsequent modification or cancellation shall be assessed with reference to that initial booking. Unless special offers or commercial terms apply, any booking request must be accompanied by a deposit of 25% of the total cost of your stay, the booking fees and, where applicable, the full insurance premium. Unless special offers or commercial terms apply, the balance must be paid 30 days before the start of the stay, without us having to send a reminder. Failing this, we reserve the right to consider your booking cancelled and to apply the fixed cancellation charge set out below. For bookings made less than 30 days before the start date of the stay, as well as bookings subject to the “non-refundable” rate, full payment is required at the time of booking. Most of our stays are for 7 nights, from Saturday to Saturday. Please note that accommodation intended for a specified number of occupants may under no circumstances be occupied by a greater number of people. Unless special offers or commercial terms apply, after payment of the balance we will send you a stay voucher containing all the necessary practical information. Payments made by bank card guarantee the booking and ensure payment for the stay.
To view our payment methods, please visit: payment methods
An Eco-Recycling Contribution, not included in our prices, may be collected to protect the environment and sort waste. It is payable on site as a flat fee or per night at certain establishments (the rate is €0.20 per day and per person).
Please note: certain prepaid activities are neither exchangeable nor refundable if the stay is modified or cancelled. For all off-site outings presented at our establishments and organised by an external service provider, the customer agrees to be taken in charge by that provider and under its responsibility. For the purchase of ski passes, partial or total service interruptions due to weather or technical reasons (even if lasting less than one day) shall not entitle the customer to any compensation. However, exceptional compensation may be granted depending on the terms agreed with Odalys by the ski lift company in the resort concerned.
Where cleaning is charged separately, you must return your accommodation in a perfectly clean condition. In this case, you may request that cleaning be carried out for you, for a cleaning fee starting at €64, payable on site.
For bookings subject to the “City Conditions”, cleaning is included in our prices as follows:
Any additional cleaning may be arranged on request or at the time of booking and will incur an additional charge.
For bookings subject to the “City Conditions”
At most of these establishments, apartments are normally made available to guests from 3 p.m. on arrival (key handover) and must be vacated by 12 noon on departure. These times are indicative and may vary at certain establishments. Any late departure will incur an additional charge.
For any cancellation or modifications, we require written confirmation by a means that provides proof of receipt.
A modification means a change relating to the arrangements for the stay (for example: dates, location, type of accommodation, etc.), and not merely a change in price.
Booking fees (if applicable) and the amount of any insurance taken out are never refundable, including in the event of a modification or cancellation of the booking.
Any stay that is interrupted or shortened, for whatever reason, shall not give rise to any refund.
General cancellation and modifications terms
By default and unless specific terms apply, in the event of cancellation or modifications of the booking, the booking fees, the amount of any insurance taken out and the following fixed charge will be retained:
Special cancellation and modifications terms
Bookings subject to the “Flexible Rate”
The flexible rate allows the customer to modify or cancel the booking free of charge up to three (3) days before the arrival date (until 11:59 p.m.). From two (2) days before the arrival date (from 12:01 a.m.), any modification or cancellation will incur a fixed charge equal to 100% of the booking amount. No refund will be granted.
Bookings subject to the “Semi-Flexible Rate”
In the event of cancellation or modifications of a booking subject to the semi-flexible rate, the following fixed charge will be retained:
Bookings subject to the “Non-Refundable Rate”
Bookings subject to the non-refundable rate cannot be modified and are non-refundable. In the event of cancellation or modifications, for any reason whatsoever, no refund will be granted and 100% of the booking amount will remain payable to Odalys.
Cancellation and modifications terms for “Chalet Rental” bookings
In the event of cancellation or modifications, the following fixed charges will be retained:
Special note for stays of less than 7 nights – Price adjustment
Our nightly rates decrease according to the length of the stay. If the length of the stay is shorter or longer than initially booked, the nightly rate may change, subject to availability.
Online Check-in service: once your online check-in has been completed, it can no longer be modified, cancelled or refunded.
Cancellation and modifications terms for additional services (excluding accommodation services)
Optional additional services (excluding packages or bundles) booked with Odalys (excluding accommodation services), including ski passes, ski equipment rental, catering, pets, bed linen and towels, etc., may be cancelled and refunded free of charge up to J-5 before the start of the booking. From J-5 (12:01 a.m.), the full amount of the services booked is due and non-refundable.
Cancellation and modifications terms for bookings subject to the “City Conditions”
For any cancellation or modifications, we require written confirmation by a means that provides proof of receipt. In the event of cancellation, modifications or failure to arrive on the day of arrival, a fixed cancellation penalty will be retained and charged if the notification deadline has passed.
Full cancellation of the booking
| Duration of stay | Notification period for cancellation at no charge | In the event of non-compliance with the notification period, cancellation fees will be: |
|---|---|---|
| 1 night | 2 days before arrival date | 100 % of the total cost of the stay |
| 2 nights | 2 days before arrival date | 50 % of the total cost of the stay |
| 3 nights | 2 days before arrival date | 33 % of the total cost of the stay |
| 4 nights | 2 days before arrival date | 25 % of the total cost of the stay |
| 5 to 28 nights | 5 days before arrival date | 30 % of the total cost of the stay |
No-show: failure to arrive at the residence on the day of arrival
In the event of a no-show (failure to arrive) on the day of arrival, the fees specified above will apply.
Partial cancellation of the booking / modifications
Any modification to the length of stay, dates of stay, type of apartment or initially selected establishment is considered a partial cancellation. A modification to these items may result in changes to the price and/or cancellation fees. Such a request is subject to Odalys’ approval, subject to availability, and Odalys is under no obligation to keep the customer in the same accommodation.
Price adjustment
Our nightly rates decrease according to the length of the stay. If the length of the stay is shorter or longer than initially booked, the nightly rate may change.
Fees for partial cancellation of the booking / modifications – Before the start date of the stay
| Duration of stay | Notification period for partial cancellation at no charge | In the event of non-compliance with the notification period, cancellation fees will be: |
|---|---|---|
| 1 night | 2 days before arrival date | 100% of the total cost of the stay |
| 2 nights | 2 days before arrival date | 50 % of the total cost of the stay |
| 3 nights | 2 days before arrival date | 33 % of the total cost of the stay |
| 4 nights | 2 days before arrival date | 25 % of the total cost of the stay |
| 5 to 28 nights | 3 days before arrival date | 25 % of the total cost of the stay |
Fees for early departure during the stay
| Duration of stay | Notification period for early departure at no charge | In the event of non-compliance with the notification period, cancellation fees will be: |
|---|---|---|
| 2 nights | 1 day before early departure | 50 % of the total cost of the stay |
| 3 nights | 1 day before early departure | 33 % of the total cost of the stay |
| 4 nights | 1 day before early departure | 25 % of the total cost of the stay |
| 5 to 15 nights | 3 days before early departure | 25% of the total cost of the stay (maximum value of 3 nights) |
| 16 to 28 nights | 10 days before early departure | 25% of the total cost of the stay (maximum value of 7 nights) |
To make your holiday easier, internal rules are displayed at our establishments. Please read and comply with them. We inform you that all our accommodation is non-smoking.
We wish to draw your attention to the fact that accommodation in hotels falls within the scope of hoteliers’ liability. Consequently, in the event of loss, theft or damage to personal belongings in the accommodation, car parks or shared premises at establishments classified as hotels, Odalys’ liability shall be engaged only within the limits established by law.
1) ESPRIT LIBRE MULTI-RISK INSURANCE Insurance taken out with Mutuaide which, subject to certain conditions, covers you before departure and during your stay for 21 cancellation causes, as well as interruption, theft/damage to equipment, mountain rescue and repatriation. The terms and conditions of this insurance are available here: www.odalys-vacation-rental.com
"Multirisques Esprit Libre" Insurance Information Document
2) Comfort cancellation and interruption insurance Refund in the event of total or partial cancellation. Insurance taken out with Mutuaide which, subject to certain conditions, guarantees reimbursement before departure and during your stay. The terms and conditions of this insurance are available here: www.odalys-vacation-rental.com/
"Assurance Confort cancellation/interruption" Insurance Information Document
3) Essential cancellation insurance Refund in the event of total cancellation. Insurance taken out with Mutuaide which, subject to certain conditions, guarantees reimbursement before your stay. The terms and conditions of this insurance are available here: www.odalys-vacances.com
Assurance Essentielle cancellation Product Information Document
The mediator may not review disputes where the request is manifestly unfounded or abusive, has previously been examined or is being examined by another mediator or a court, where the consumer submitted the request to the mediator more than one year after making a written complaint to Odalys, where the dispute is outside the mediator’s remit, or where the consumer cannot demonstrate that they first attempted to resolve the dispute directly with Odalys by means of a written complaint in accordance, where applicable, with the procedure set out in the contract.
To submit your dispute to the mediator, you may (i) complete the form on the CMAP website: www.cmap.fr, under the “you are: a consumer” tab; (ii) send your request by ordinary or registered post to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS; or (iii) send an email to consommation@cmap.fr. Whichever method you use to refer the matter to the CMAP, your request must include the following information so that it can be dealt with promptly: your postal address, email address and telephone number, together with the full name and address of our company, a brief statement of the facts and evidence of the steps taken beforehand.
In the event of legal proceedings, the matter shall be brought before the French courts.
Odalys Evasion
Limited company, with a capital of €7500
Head Office:
8 rue Bellini – 75016 PARIS FRANCE
Tel. + 33 (0)4 42 25 99 95
RCS Paris 511 929 739
Intracommunity VAT number: FR63511929739
Registered under n°IM075100274, on the register of tour operators, issued by Atout France: 200/216 Rue Raymond Losserand, CS 60043, 75680 Paris Cedex 14
Financial guarantee: Groupama Assurance-Crédit and cautions : 3 place Marcel Paul, 92000 Nanterre, France
Aix en Provence office:
Rue René Descartes
CS80412
13591 Aix en Provence cedex 3 FRANCE
Tel. +33 (0)4 42 97 58 00
Fax +33 (0)4 42 97 58 01
Public-liability and Professional insurance:
AXA – UNIT GROUP
9 Avenue de l’Europe, 31520 Ramonville Saint-Agne
Geographical cover of the contract : World
The processing of personal data carried out by us for booking purposes is governed by the Odalys Customer Personal Data Protection Charter, available on our website by clicking here
