All our useful contacts for your booking or request for other information

Contact us

You need extra information to book or prepare your stay ?

From Monday to Friday 8.30am to 8pm
Saturday 9am to 6pm.

For information about one of our residences, you can consult the relevant fact sheet.

For specific questions about one of our residences, or for a confirmation, modification or cancellation of a stay, you can contact our call center on :

For all complaints, please send a letter by registered post to our after sale service department :
2 rue de la Roquette - Passage du Cheval Blanc - Cour de Mai, 75011 Paris - FRANCE

Contact us

See all our job offers and apply directly on the Odalys Group website


Any complaints concerning a trip or a stay, should be sent by registered letter, within 30 days following the stay, to the following address:

Service réclamation Odalys vacances
2 rue de la Roquette - Passage du Cheval Blanc - Cour de Mai
75011 Paris

To order a brochure, please go to the following page Request a brochure

Become an owner : Discover our website Odalys Patrimoine or call 0800 94 36 63 (free from a fix telephone in France)

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