In the "Odalys Holiday Rentals" search engine on our homepage, choose:
- The city, resort, or region
- The arrival date / departure date
- The number of participants
And click on "Search".
The search results can be sorted by price or relevance and refined according to your personal criteria to find the residence that suits you.
You can book your stay directly online at www.odalys-vacation-rental.com. You can also call one of our advisors at +33 (0)4 84 47 49 21 (Free service + cost of a call) from Monday to Friday from 8:30 am to 8:00 pm and Saturday from 9:00 am to 6:00 pm.
Your booking becomes final as soon as your payment is recorded.
More than 30 days before departure: a deposit representing 25% of the total price (incl. VAT) of the stay.
30 days before departure: 100% of the total price (incl. VAT) of the stay.
Once you have validated your payment by credit card or by any other payment method offered by Odalys, you will receive a payment confirmation and a stay confirmation at the e-mail address you provided during your booking.
Please check your "junk mail" or "spam" folders. In case of non-receipt, you can call one of our advisors at +33 (0)4 84 47 49 21 (free service + cost of a call) from Monday to Friday from 8:30 am to 8:00 pm and Saturday from 9:00 am to 6:00 pm.
For all modifications (dates, locations, adding services, or participants), please contact us by phone at +33 (0)4 84 47 49 21 (Monday to Friday from 8:30 am to 8:00 pm and Saturday from 9:00 am to 6:00 pm) with your file number. In case of cancellation (and only for cancellation), you must notify us of your request via the dedicated form: https://form.jotform.com/202574853587366
No, you must take out your insurance at the time of your booking.
No, it is not necessary, as you accepted the general terms and conditions of sale during your booking process.
To make a booking, at least one of the participants in the stay must be an adult (18 or older).
For a PRM request, please contact our customer advisors at +33 (0)4 84 47 49 21.
You must book an accommodation capacity at least equal to the total number of participants, including your baby.
Pets are accepted in the majority of our residences with an additional fee and in limited numbers. These residences are marked in our brochure or on our website with a dog pictogram.
We also advise you to contact the reception of your holiday destination to double-check that your companion is welcome.
Additional services include a parking space, end-of-stay cleaning, TV rental, bed linen, a baby kit, pet accommodation... You will need to book and pay for these services directly with the residence.
You will find the phone number of the residence on the first page of the residence description sent along with your stay confirmation, or on your stay voucher.
New: A large majority of our residences now offer you the ability to book these services via ONLINE CHECK-IN:
The advantages of our new online check-in service:
No need to stop by reception after a long day: go straight to your accommodation!
Organize your stay peacefully before departure; our teams will have everything ready for your arrival!
We make your life easier; you receive your stay information by email and SMS.
More information: https://www.odalys-vacation-rental.com/checkin-online
Catering, ski passes, and ski equipment rental can be booked at the same time as your accommodation.
You can also add them before your stay* by contacting our Customer Service advisors at +33 (0)4 84 47 49 21, Monday to Friday from 8:30 am to 8:00 pm and Saturday from 9:00 am to 6:00 pm.
To benefit from our preferential rates on ski lift passes and ski equipment rental, it is mandatory to book them in advance*. It will no longer be possible to add them upon your arrival.
* Please note the deadlines to be respected; for more details, contact us.
Please contact your works council / pension fund or mutual insurance provider to find out if they have a partnership with Odalys. If so, they will provide you with a code to enter into your basket on the right side, in the "Partner Code" box. Once you have entered it, click "Add" and the discount will apply automatically.
The invoice will be automatically sent to you by email at the end of your stay without you having to do anything. In case of non-receipt, please fill out the dedicated form once your stay is over: https://www.odalys-vacation-rental.com/contacteznous/
If you cannot find your booking, we invite you to go to our website under the "Contact us" section: https://www.odalys-vacation-rental.com/contacteznous/" and fill out the form: Client / Inaccessible Customer Account. We will get back to you as soon as possible.
We have structured our offer to help you make better choices according to your desires, your comfort expectations, and your budget. The ranges guide you. In addition to the ranges, all our establishments (with a few exceptions) also respect a common base of criteria and commitments to offer you the Odalys Vacances experience everywhere.
Please note that all our brochures can be viewed online on our website Odalys Vacances.com. Simply click on this link and go to the Brochures tab visible at the top of the page: https://www.odalys-vacances.com/catalogues-en-ligne.html
We invite you to directly contact the ski school which will give you the rates and take care of the booking.
The contact details of the partner ski school are mentioned:
- At the bottom of each page in our brochure, as well as on the residence description,
- On our website once the residence has been chosen in the "Your benefits" tab,
- On the residence description that we send you once your booking is confirmed.
Any complaint must be sent by registered letter to our Complaints Department: Odalys Vacances, 8 rue Bellini, 75 016 Paris.
If you wish to share a special request*, for example, a preference for a ground floor, or to be close to friends who also have a booking at the same location...
At the time of your booking:
On our website: once your destination is chosen, at the "your booking" step, you can mention your remarks just after validating the participants.
In the section: Do you have any special requests concerning your stay? *
By phone with our advisors: please inform us of your requests so we can mention them in your file *
After having made your booking:
We invite you to directly contact the residence 15 days before your arrival date to let them know of your request.
You will find the phone number of the residence on your stay voucher or on the residence description.
* We remind you that your requests are neither guaranteed nor contractual.
For the rental of a parking space, we invite you to contact the residence without delay as the number of spaces is limited.
For a PRM request, please contact our customer advisors at +33 (0)4 84 47 49 21.
Upon payment of your deposit, you will receive a stay confirmation as well as the detailed sheet and the contact information for the residence.
We invite you to thoroughly read the residence description. You will find among other things:
- The description of your accommodation,
- The rental conditions (deposit, tourist tax, eco-participations...),
- The arrival and departure times,
- Included services,
- Optional services,
- The Odalys advantages,
- The "how to get there" information with different access routes (by plane, train, or car).
You will also find the residence's phone number (on the first page) so you can reach our on-site receptionists who will provide additional information if needed.
You can also return to our website, select your chosen residence, and check this information online.
For any late arrival, you must imperatively contact the residence directly to inform them and learn the procedure for picking up your keys. If, despite all this information made available to you, you haven't found the answer to your question, you can contact our advisors at +33 (0)4 84 47 49 21 (Free service + cost of a call) from Monday to Friday from 8:30 am to 8:00 pm or Saturdays from 9:00 am to 6:00 pm.
It will be returned to you at the end of your stay after the inventory of fixtures if you leave the apartment clean and without any damage.
If you have forgotten or lost a personal item at your holiday location, please contact the residence directly.
The residence's phone number is on the first page of the residence description or on your stay voucher.
Some of our residences offer catering. You can find the list of these residences by clicking on this link:
https://www.odalys-vacances.com/vacances-et-restauration-choisissez-votre-formule-/
Also, these destinations are marked with a small "plate and cutlery" pictogram in the "Your accommodation / Odalys advantages" tab.
The baby kit contains a cot (without a mattress), a high chair, and a baby bath.
The cleaning kit contains:
- 3 dishwasher tablets,
- 1 sponge,
- 1 x 50 ml bottle of dishwashing liquid,
- 1 x 50 ml bottle of multi-purpose cleaner,
- 1 bin liner for the kitchen,
- 1 bin liner for the bathroom,
- 1 cleaning cloth.
The stay voucher must obligatorily be presented in paper or electronic version at the residence reception on the day of arrival. An ID card will also be requested.
For Saturday to Saturday bookings, arrival is from 5:00 pm to 8:00 pm.
You must vacate the accommodation the following Saturday before 10:00 am.
For any non-standard stay or short stay, please contact the residence directly to find out the arrival times.
For any late arrival, you must imperatively contact the residence directly to inform them and learn the key collection procedure.
Several payment methods are available to you:
Credit card (Carte Bleue, Visa, Mastercard, and American Express): directly on the secure o-vacation-rental.com website or by phone with a customer advisor.
Paypal: only on the secure website.
Bancontact: only on the secure website.
Ideal: only on the secure website.
ANCV and E-ANCV Holiday Vouchers (Chèques Vacances): you can pay by Holiday Vouchers at any time, during your order, by phone or internet, or later to pay the balance of your booking. The process is simple: either choose to pay with ANCV on our website and enter your holiday voucher references, or click on the link sent to you by one of our advisors when booking by phone.
Once your ANCV vouchers are entered and validated, you will receive a dispatch note to attach to your letter and send to our service provider according to the given instructions. Your payment must imperatively be sent by registered mail with acknowledgment of receipt (be sure to respect the deadline, otherwise the amount paid in ANCV vouchers will be debited from your credit card). Once the payment is received and recorded, you will receive an acknowledgment of receipt and subsequently your stay documents.
Note: To secure payment if your ANCV vouchers are not received within the time limit, we systematically take a pre-authorization on your credit card for the total amount of the stay. If the ANCV vouchers are not received within 6 days, the amount recorded in ANCV vouchers will be debited from your credit card. You will only be refunded upon proper receipt of your ANCV vouchers (within a maximum of 10 calendar days from your order).
Bank check: if you book by phone and more than 30 days in advance. You must send your check to: Odalys Vacances, rue René Descartes, Parc de la Duranne - CS412, 13 591 Aix en Provence.
Payment in 3 or 4 installments by credit card for a booking on our website: in collaboration with our partner SOFINCO. The amount of your booking must be between €100 and €10,000 incl. VAT, and the expiration date of your credit card (MasterCard, CB, Visa) must not be within the 4 months following the order, nor before the date of the 4th payment. The installment payment method will only be offered on eligible bookings; if it is not displayed on your payment page, you will have to choose a different payment method. SOFINCO is the sole decision-maker for accepting or rejecting files, and under no circumstances is Odalys Vacances aware of the potential reasons for refusal.
A credit commits you and must be repaid. Check your repayment capabilities before committing.
We do not accept C.A.F vouchers and we do not have VACAF certified centers.
To pay the balance of your stay, please note that you can do it directly in your customer area for any internet booking by clicking and logging in via this link directly via the link indicated in your stay confirmation email for a booking made by phone.
For additional services such as parking space, end-of-stay cleaning, TV rental, bed linen, pets...:
You can check the included/not included services on each of our residence pages in the "prices and booking" tab below the price grid - or on the residence description sent along with your stay confirmation.
For catering, ski lift passes, and ski equipment rental:
On our website when booking, once your accommodation is chosen and just after entering the number of participants.
Or by contacting our Customer Service advisors at +33 (0)4 84 47 49 21 (free service + cost of a call) Monday to Friday from 8:30 am to 8:00 pm and Saturday from 9:00 am to 6:00 pm.
Our cancellation / modification conditions:
For any cancellation or modification of a stay, we will retain: the booking fees + the amount of the cancellation insurance + a flat-rate fee of:
- More than 30 days before your departure date: 30 euros cancellation fee
Meaning 30 euros + booking fees + insurance if subscribed.
- Between 30 days and 15 days before arrival: 25% cancellation fee + booking fees + insurance if subscribed.
- Between 14 days and 3 days before the start of your stay: 75% cancellation fee + booking fees + insurance if subscribed.
- Less than 3 days before arrival: 100% cancellation fee.
Any interrupted or shortened stay, for whatever reason, will not give rise to any refund if cancellation insurance has not been taken out.
We also invite you to carefully read our specific cancellation / modification conditions depending on the offer you subscribed to, available at this link (Cancellation and Modification section): Our general terms of sale: https://www.odalys-vacation-rental.com/booking-conditions.html
The booking fees (administration fees) are 25€.
You have the option to place a non-binding option on a stay by phone.
Promotions are not retroactive.
You cannot take advantage of a promotional offer that occurs after your booking.
For more details, we invite you to carefully read our terms of sale: terms of sale: https://www.odalys-vacation-rental.com/booking-conditions.html
This is an accommodation rental package offered for stays of 2 nights or more, which includes beds made upon arrival and bathroom linen if it is not already included in the basic service.
Be careful not to confuse the Escapade Package with a standard short stay, which does not include these extra services.
To give you the best information about the Escapade Packages on offer, we invite you to go to our Odalys Vacances website and click on the pricing tab of your chosen residence. If this package is offered there, you will find all the details specific to that residence.
You must already be an Odalys Vacances customer to have a customer account.
To create your account, you must start your booking on the website and, at the "Your details" step, you will be offered to:
- Log in if you already have an Odalys account.
- Create an account if you are a new Odalys customer.
Simply enter your email address, click on "Create an account" and then follow the various account creation steps.
If you have trouble logging into your customer account, we invite you to go to our website under the "Contact us" section: https://www.odalys-vacation-rental.com/contacteznous/" to fill out the form: Client / Inaccessible Customer Account. We will get back to you as soon as possible.
To change your password, it's very simple.
You just need to go to your Customer Area, in the MY PROFILE section:
My Customer Area / My profile: https://www.odalys-vacation-rental.com/my-account/
And modify your password in the "Your password" field.
Above all, at the end of the operation, don't forget to click on VALIDATE at the bottom of the page so that this new password is properly saved.
In case of difficulty, we invite you to go to our website under the "Contact us" section: https://www.odalys-vacation-rental.com/contacteznous/ to fill out the form: Client / Inaccessible Customer Account. We will get back to you as soon as possible.
First of all, we invite you to read our Odalys Customers Personal Data Protection Charter by clicking on this link:
Personal Data Protection Charter: https://www.odalys-vacation-rental.com/data-protection-charter-for-odalys-customers.html
Finally, to exercise your rights, you can contact us at the email address:
dpo@odalys-vacances.com
In this context, you will be asked to prove your identity to be able to exercise your rights (Last name, first name, email address).
