Our answers to your questions about your holidays with Odalys

Please contact your Works Council, pension fund, or health insurance provider to check whether they have a partnership with Odalys. If they do, they will provide you with a discount code to enter in your shopping cart in the "Partner Code" box. Once entered, click "Add" and the discount will be applied automatically.

Using the "Odalys Holiday Rentals" search engine on our homepage, select:

- The city, resort, or region

- Your arrival and departure dates

- The number of guests

Then click "Search".

You can sort the search results by price or relevance and refine them using your personal criteria to find the residence that best suits your needs.

You can book your stay directly online at www.odalys-vacances.com. You can also call one of our advisors on +33 (0)4 84 47 49 21 (free service + call charges apply), Monday to Friday from 8:30 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 6:00 p.m.

Please check your junk or spam folder. If you still have not received your documents, you can call one of our advisors on +33 (0)4 84 47 49 21 (free service + call charges apply), Monday to Friday from 8:30 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 6:00 p.m.

For any changes (dates, destination, additional services, or participants), please contact us by phone on +33 (0)4 84 47 49 21, Monday to Friday from 8:30 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 6:00 p.m., with your booking reference. If you wish to cancel your booking (cancellations only), please submit your request using the dedicated form: https://form.jotform.com/202574853587366

Your invoice will be sent automatically by email at the end of your stay, with no action required on your part. If you do not receive it, please complete the dedicated form after your stay has ended: https://www.odalys-vacances.com/contacteznous/

You must already be an Odalys Vacances customer to have a customer account.

To create your account, start by making a booking on our website. At the "Your Details" step, you will be offered the following options:

If you already have an Odalys account, sign in.
If you are a new Odalys customer, create an account.
Simply enter your email address, click "Create an account", and follow the account creation steps.

All our brochures are available online on the Odalys Vacances website. Simply click the following link and open the "Brochures" tab at the top of the page: https://www.odalys-vacances.com/catalogues-en-ligne.html

Catering services, ski lift passes, and ski equipment rental can be booked at the same time as your accommodation.

You can also add them before your stay* by contacting our Customer Service team on +33 (0)4 84 47 49 21, Monday to Friday from 8:30 a.m. to 8:00 p.m. and Saturday from 9:00 a.m. to 6:00 p.m.

To benefit from our preferential rates on ski lift passes and ski equipment rental, these services must be booked in advance*. They will no longer be available upon arrival.

* Please note that booking deadlines apply. Contact us for further details.

For requests regarding accessible accommodation, please contact our Customer Service advisors on +33 (0)4 84 47 49 21.

Please contact the ski school directly. They will provide you with pricing information and handle your reservation.

The contact details of our partner ski school can be found:

- In our brochure at the bottom of each page, as well as in the residence description.

- On our website, once you have selected your residence, under the "Your Benefits" section.

- In the residence description sent to you after your booking has been confirmed.

Your booking becomes final as soon as your payment has been received and processed.

More than 30 days before arrival: a deposit equal to 25% of the total stay price (including VAT).

30 days or less before arrival: 100% of the total stay price (including VAT).

Once you have confirmed your payment by credit card or any other payment method offered by Odalys, you will receive a payment confirmation and a booking confirmation at the email address provided during your reservation.

No, this is not necessary, as you accepted the General Terms and Conditions of Sale during the booking process.

To make a booking, at least one of the guests included in the reservation must be 18 years of age or older.

If you are having trouble accessing your customer account or cannot find your booking, please visit our "Contact Us" page at https://www.odalys-vacances.com/contacteznous/ and complete the form: Customer / Customer Account Inaccessible. We will get back to you as soon as possible.

Pets are welcome in most of our residences for an additional charge and subject to a limit on the number allowed. These residences are identified in our brochure and on our website by a dog icon.

We also recommend contacting the reception of your residence before arrival to confirm that your pet is welcome.

We have organised our accommodation into different ranges to help you choose the option that best matches your preferences, comfort expectations, and budget. These categories are designed to guide your choice. In addition, all our properties (with a few exceptions) meet a common set of quality standards and commitments, ensuring you enjoy the Odalys Vacances experience wherever you stay.

No. Cancellation insurance must be purchased at the time of booking.

Several payment methods are available:

Credit card (CB, Visa, Mastercard, and American Express): directly on the secure odalys-vacances.com website or by phone with one of our customer advisors.

PayPal: available only on our secure website.

Bancontact: available only on our secure website.

iDEAL: available only on our secure website.

ANCV Holiday Vouchers and E-ANCV: you can pay with ANCV Holiday Vouchers when placing your order by phone or online, or later to pay the remaining balance of your booking. Simply select the ANCV payment option on our website and enter your voucher reference, or click the payment link sent by one of our advisors if you booked by phone.
Once your ANCV vouchers have been entered and validated, you will receive a mailing slip to include with your letter and send to our payment partner according to the instructions provided. Your payment must be sent by registered mail with acknowledgment of receipt (please make sure to respect the deadline, otherwise the amount paid with ANCV vouchers will be charged to your credit card). Once your payment has been received and processed, you will receive a confirmation of receipt followed by your travel documents.
Please note: to guarantee payment if your ANCV vouchers are not received within the required timeframe, we systematically place a pre-authorisation on your credit card for the full amount of the stay. If the vouchers are not received within 6 days, the amount declared as paid by ANCV vouchers will be charged to your card. You will be reimbursed once the ANCV vouchers have been received (within a maximum of 10 calendar days from the date of your order).

Bank cheque: available only for bookings made by phone more than 30 days before arrival. Please send your cheque to: Odalys Vacances, Rue René Descartes, Parc de la Duranne - CS412, 13591 Aix-en-Provence, France.

Payment in 3 or 4 instalments by credit card for bookings made on our website: offered in partnership with SOFINCO. Your booking amount must be between €100 and €10,000 including VAT, and your credit card (Mastercard, CB, or Visa) must remain valid until after the fourth instalment. Instalment payments are only available for eligible bookings. If this option does not appear on the payment page, please choose another payment method. SOFINCO has sole discretion over the approval or rejection of financing applications, and Odalys Vacances is not informed of the reasons for any refusal.
Taking out credit is a financial commitment and must be repaid. Please ensure that you can meet your repayment obligations before committing.

We do not accept CAF vouchers and we are not affiliated with the VACAF programme.

You must book accommodation with a capacity at least equal to the total number of guests, including your baby.