; Mutuaide Assistance Insurance

Our insurance policies in partnership with Mutuaide Assistance

Mutuaide Assistance Insurance

1. Which insurance policies are available ?

We propose 2 different insurance formulas : cancellation/interruption insurance which covers essentials and multi-risk Esprit Libre insurance for protection at all times, before, during and after your stay.

CANCELLATION
INTERRUPTION FEES
CANCELLATION CAUSED BY COVID-19
INTERRUPTION CAUSED BY COVID-19
REFUND OF UNUSED SERVICES FOLLOWING INTERRUPTION OF SPORTS/LEISURE ACTIVITIES – WINTER SEASON
REFUND OF RENTAL FEES IN THE EVENT OF THEFT OR DAMAGE TO SPORTS EQUIPMENT
PERSONAL AFFAIRS LEFT IN ACCOMMODATION
LATE ARRIVAL
Assistance
ESSENTIELLE
CONFORT
MULTIRISQUES
ESPRIT LIBRE
ASSISTANCE IN THE EVENT OF ILLNESS OR INJURY
MEDICAL FEES ABROAD
ASSISTANCE IN THE EVENT OF DEATH
TRAVEL ASSISTANCE
ON-PISTE RESCUE
JURIDIC ASSISTANCE
DOG AND / OR CAT ASSISTANCE AND CARE COSTS
VEHICLE ASSISTANCE

2. How to report an incident

When the Insurance guarantees are at stake, the insured must imperatively :

Notify Gritchen Affinity in writing of any claim likely to lead to reimbursement within five working days (time limit reduced to two working days in the event of theft).
These periods count from the moment the insured becomes aware of the problem likely to lead to the implementation of the guarantee.
After these periods the insured will be disqualified from the right to compensation if the delay has caused any damages to the Company.

By internet :

Go to the website :
www.declare.fr
(Transfer all documents and follow the progress of your claim at any moment)

By post :

Addressed to :
Gritchen Affinity
Service sinistre
27 rue Charles Durand - CS70139
18021 Bourges Cedex
France

By e-mail

Write to :


sinistre@declare.fr

In the event of an emergency, please contact the relevant, local emergency service
You will need to supply the following information :

  • Your last name and first name,
  • the exact location where you are, an address and telephone number where we can join you
  • Your insurance contract number

You must imperatively :

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