The current terms and conditions are applicable in relation to the organisation of the sale of trips, stays and/or packages, in compliance with articles L. 211-1 et L. 211-2 of the French Code of Tourism.
In accordance with article R. 211-12 of the French Code of Tourism, the applications of the articles R. 211-3 to R. 211-11 of the aforesaid code, are set out below :
Article R. 211-3
Subject to exclusions provided for in the third and fourth paragraphs of Article L. 211-7, any services of offer and sale of trips or holidays give rise to the handing over of appropriate documents that meet regulations defined in this section. In the case of air transport ticket sales or regular line transport tickets that are not accompanied with services linked to this transport, the vendor issues one or several tickets to the purchaser for the entire trip, issued by the transporter or issued under the transporter's liability. In the case of transport by request, the name and address of the transporter, on whose behalf the tickets are issued, must be detailed. Separate invoicing of different elements of the same tourist package does not lead to the vendor being exempt from obligations arising from the statutory provisions of this section.
Article R. 211-3-1
Exchange of pre-contractual information or the availability of contractual conditions is carried out in writing. This may take place by electronic means under conditions of validity and performance as provided for in Articles 1369-1 to 1369-11 of the Civil Code. The vendor's name or corporate name and address are mentioned as well as the registration number as provided in Article L. 141-3 or, if applicable, the name, address and registration details of the federation or union mentioned in the second paragraph of Article R. 211-2.
Article R. 211-4
Prior to entering into a contract, the vendor must provide the consumer with information on the prices, dates and other constituent elements of the services supplied during a trip or holiday, such as:
Prior information given to the consumer binds the vendor, unless in this information the vendor expressly reserves the right to modify certain elements. The vendor should, in this case, clearly indicate how this modification may intervene and what elements may be affected. In any case, modifications made to prior information should be communicated to the consumer before the contract is entered into.
Article R. 211-6
The contract entered into between the vendor and the purchaser must be written, drawn up in two examples, one of which is handed to the purchaser, and signed by both parties. When the contract is entered into electronically, Articles 1369-1 to 1369-11 of the Civil Code are applied. The contract must include the following clauses :
Article R. 211-7
The purchaser may transfer his/her contract to a transferee who meets the same conditions as him/her to go on the trip or holiday, as long as this contract does not produce any effect. Unless more favourably stipulated to the transferor, the latter should inform the vendor of his/her decision by any means that enables a proof of delivery to be obtained at least seven days before the start of the voyage. When the service sold is a cruise, this deadline is fifteen days. This transfer is not subject, in any case whatsoever, to prior authorization from the vendor.
Article R. 211-8
When the contract includes an express possibility of price revision, within limits set out in Article L. 211-12, it should mention the precise method of calculation, for both increases and decreases, in price variation and particularly for the amount of transport charges and related taxes, the currency or currencies that may have an implication on the price of the trip or holiday, the part of the price to which the variation is applied, the rate of the currency or currencies applied as a reference when establishing the price detailed in the contract.
When, before the purchaser's departure, the vendor is obliged to modify one of the elements that is essential to the contract, such as a significant price increase, and when the vendor disregards the obligation of providing information mentioned in paragraph 13 of Article R. 211- 4, the purchaser may, without prejudice to any recourse for compensation for any possible damages suffered, and after having been informed by the vendor by any means that enables proof of delivery to be obtained:
Article R. 211-10
In the case provided for in Article L. 211-14, when, before the purchaser's departure, the vendor cancels the trip or holiday, the latter should inform the purchaser by any means that enables proof of delivery to be obtained; the purchaser, without prejudice to any recourse for compensation for any possible damages suffered, obtains immediate reimbursement, without penalty, of sums paid from the vendor; in this case, the purchaser receives an allowance that is at least equal to the penalty they he would have had to pay if the cancellation had been made by him/her on that date. Provisions of this article do not, in any case whatsoever, obstruct the conclusion of any amicable agreement for a substitution trip or holiday proposed by the vendor and accepted by the purchaser.
Article R. 211-11
When, after the departure of the purchaser, the vendor is unable to supply a predominant part of the services provided for in the contract that represent a sizeable percentage of the price paid by the purchaser, the vendor must immediately make the following arrangements without prejudice to any recourse for compensation for any possible damages suffered:
The provisions of this article are applicable should the obligation set out in paragraph 13 of Article R. 211-4 not be met.
Last update : 27 June 2018
Absence of the right of withdrawal
In accordance with article L.121-21-8 of the Consumer Code, the right of withdrawal is not applicable to service providers in the fields of accommodation, transport, food and drink, or leisure activities due to be provided at a specific date or period.
This present web-site constitutes the pre-conditional offer in accordance with the articles R. 211-5 et R. 211-6 of the Code of Tourism. Odalys however reserves the right to modify certain services offered, according to the conditions set out in article R211-6 above. The reservation of a stay and/or a trip implies that the present specific conditions are accepted. A printing error is always possible. The variations in economic conditions can lead to a modification of prices before the signing of the contract. Your attention is drawn to the fact that the buildings, apartments and swimming pools are liable to look different when photos are taken with a wide-angle lens. Photos are only given by way of example and cannot be considered legally binding. Surface areas of villas, apartments, mobile-homes, bedrooms, swimming pools, etc. are approximations and given only as a rough estimation. We cannot be held responsible for any road works or building work undertaken by the commune or by private individuals, near the sites rented out
A deposit by cheque, representing 25% of the total cost of your stay, a handling fee and the full amount of insurance, if applicable, should be sent along with any booking. The remaining amount should be paid 30 days before the start of your stay, without any reminder on our part, failing which we may consider your booking to be cancelled, and may charge the contractual cancellation fees, as set out below. In the case of reservations made less than 30 days before the beginning of the stay, the full amount is required on reservation. Most of our stays include 7 nights, from Saturday to Saturday. You are reminded that any accommodation, intended to be rented out to a certain number of people may not under any circumstances be used by a greater number. The dates and prices of the stay are confirmed by e-mail after payment of the 25% deposit. After payment of the total cost of your stay, we will send you a voucher («bon de séjour») which includes all the necessary practical information. Payment made by credit card acts as a guarantee of reservation and insures the payment of the stay.
Prices indicated in Euros. For all reservations, a handling fee of €25 for all holidays from 03/11/2018. This fee is added to the price indicated on our website.
All the prices given are after tax and include the VAT, at the current rate.
Any further modification in the current rate of VAT or the creation of any new taxes on the services presented in this brochure, occurring between the moment when the prices are fixed and the moment of billing, will automatically alter the final price, including tax.
Our prices do not include : the tourist tax which is to be paid on the premises, and which differs according to the town concerned; the fixed charge per week or per stay for your pet; the deposit which is to be paid on arrival and given back to you on the day of departure, after inventory; any optional services, (eg. : television hire, bed or bathroom linen hire) or additional services such as end-of-stay cleaning.Our prices for ski-lifts do not include insurances. Insurance for ski-lifts can be taken out at the ski-lift office, directly at the resort.
Tourist tax and Eco-Recycling charge
A tourist tax, collected on behalf of the commune, is to be paid by the client. This tax is to be paid either as a fixed charge or according to the number of nights (its cost is depending on the municipality in question).
An Eco-Recycling charge, not included in our price, may be collected, as aparticipation towards the preservation of the environment and the sortingof waste. This is to be paid on the premises, either as a fixed charge or according to the number of nights, depending on the establishment in question(its cost is 0.20 € per day and per person).
Under no circumstances can special offers and reductions have a retro-active effect.
Where this option exists, you are strongly advised to reserve this in advance, directly at your Residence.
Only certain of our establishments accept pets, sometimes under the condition of a fixed charge to be paid upon arrival at the residence. It is recommended that you contact the residence directly, to see if pets are accepted and to be informed of the conditions. They must not cause a nuisance to other clients (noise, hygiene, smell...). Animals are strictly prohibited around the swimming pools. Dangerous or aggressive animals, as well as "exotic pets" are not allowed. Please bring with you the animal's health record.
The information concerning activities, as presented in the sections "Places to go" or "In the surroundings" or "The resort's attractions" are given as suggestions by the Tourist Offices or by other service-providers and may only be available at specific dates. For any further information, please contact the organizing party before booking, to have the dates and the conditions confirmed. These activities are available at the resort or nearby and participation may incur extra costs, according to the conditions stipulated by the service-providers in question. Please note that certain activities which are paid in advance, cannot be changed or reimbursed, in the case of the stay being modified or cancelled.The client agrees to be taken in charge by the service-provider and to participate under his responsibility for all external excursions or activities that are suggested by our residences but organized by a third party. For any further information about these conditions, please contact the ski-lift office directly before you make your booking. In the case of partial or complete closure of ski lifts due to weather conditions or technical problems (even for a duration inferior to one day) will not lead to a reimbursement.
Your villa, apartment or mobile-home should be given back perfectly clean and tidy. At most of our residences, there is the possibility of requesting end of stay cleaning at a supplementary charge, starting at 54 €, to be paid on the premises.
You must necessarily possess all the documents required by the regulations of the country visited: vaccinations, proof of identity, passport and insurance.
Children under the age of 18 travelling alone
In order to travel abroad, an unaccompanied minor must have an authorization signed by the parents.
Please obtain information from the consulates of each country as to visas that may be required. We are not responsible for those who do not comply with currently applicable regulations.
Transfer of contract
If you transfer your contract, you should inform us by registered letter, with acknowledgement of receipt, 7 days at the latest before the beginning of your stay, indicating the personal details of the beneficiaries and ensure that they fulfil the conditions necessary to your particular stay.
Holiday Vouchers (Chèques-Vacances)
We wish to draw your attention to the fact that ODALYS is registered with the Agence Nationale pour les Chèques Vacances. We accept these vouchers in payment of holiday rentals in France or in European Union destinations. We advise you to send them to us correctly filled in, by registered letter.
Arrivals and departures
We wish to inform you that in most of our residences in France, arrivals are between 5pm and 8pm on Saturday and departure the following Saturday, before 10am. The villa, room, apartment or mobile-home should be perfectly clean and tidy on departure.
Cancellations and modifications
We require written confirmation for any cancellation or modification by written confirmation by registered letter, with acknowledgement of receipt. In all cases the amount of the reservation costs will be retained, plus the following contractual cancellation fees:
- 30 € cancellation charge, for a cancellation more than 30 days before departure.
- 25% of the total cost of the stay for a cancellation between 29 and 15 days before departure.
- 75% of the total cost of the stay for a cancellation between 14 and 3 days before departure
- 100% of the total cost of the stay for a cancellation less than 3 days before departure or failure to appear on the arrival date.
No reimbursement can be made for any stay that is interrupted or shortened for any reason whatsoever.
Specific conditions for stays in individual Villas:
For any cancellation or modification, we ask for a written confirmation by registered letter, with acknowledgement of receipt. For any cancellation or modification, the reservation costs, the amount of insurance purchased (if valid) will be retained plus the following contractual cancellation fees:
- €30 fee in case of cancellation or modification made 180 days or more before the start of the stay;
- 25% of the total amount will be retained in case of cancellation or modification between 180 and 60 days before the beginning of the stay;
- 50% of the total amount will be retained in case of cancellation or modification between 59 days and 30 days before the start of the stay;
- 100% of the total amount will be retained in case of cancellation or modification within the final 29 days before the stay or in case of a no show on the day of arrival.
No reimbursement can be made for any stay that is interrupted or shortened for any reason whatsoever.
Rules and regulations
To make life easier for all our holidaymakers, a copy of the rules and regulations is displayed in each apartment, room, villa or camp site; thank you for reading and respecting them. We inform you that all our apartments, rooms, villas and mobile-homes are non-smoking.
We wish to bring to your attention the fact that, in accordance with the present ruling, the rental in a holiday complex or villa does not come into the domain of the responsibility of hotelkeepers. Consequently Odalys cannot be held responsible for the loss, theft or deterioration of any personal belongings in our residences or villas, whether in the apartments, car parks or in communal parts of the building (ski lockers, bicycle sheds etc.).
We wish to remind you that you are responsible for the security of the apartment or villa during your stay and that you must be aptly ensured. Taking certain precautions might avoid you possible unpleasant consequences: close large windows before leaving your apartment, room or villa, don't forget to lock your door. You are reminded that Odalys cannot accept responsibility for any personal belongings left in your apartment, room, house or villa when vacating the premises.
Any complaints concerning a trip or a stay, should be sent by registered letter, within 30 days following the stay, to the following address: Odalys - 2 rue de la Roquette - Passage du Cheval Blanc - Cour de Mai, 75011 Paris - FRANCE
Applicable Law and jurisdiction :
The current terms and conditions are subject to French law. Pursuant to Ordinance No. 2015-1033 of 20 August 2015 and implementing decree No. 2015-1382 of 30 October 2015, we draw your attention to the existence of an amicable settlement of disputes by mediation with the CMAP – Centre de Médiation et d’Arbitrage de Paris – (Centre for Mediation and Arbitration of Paris).
Any disputes where the claim is manifestly unfounded or abusive, or has previously been examined or is being examined by another mediator or a court, or if the consumer submitted the application to the mediator within a period greater than one year from his/her written complaint to Odalys or if the dispute is not within the jurisdiction of the mediator, or finally if the consumer cannot justify having previously tried to solve the dispute directly with Odalys through a written complaint as specified, in the contract, cannot be dealt with by the mediator. To submit your dispute to the mediator, you need to (i) fill in the form on the website of CMAP: www.cmap.fr using the tab "you are - a consumer" (ii) send your request by post or recorded post to CMAP Médiation Consommation 39 Avenue Franklin Roosevelt, 75008 PARIS, FRANCE or (iii) send an email to email@example.com. Whatever the means used to submit your dispute to the CMAP, your application must contain the following elements to be processed quickly: Your postal address, email address and telephone number as well as the full name and address of our company, a concise statement of facts, and evidence of preliminary steps carried out. In the event of legal action, only the French courts will be qualified.
The General Data Protection Regulation, or GDPR, is applicable in the European Union from the 25th of May 2018.
The implementation of this regulation is an opportunity for the Odalys Group to confirm, via this Charter which is incorporated in the General Booking Conditions, the principles that guide the usage of your personal data.
This charter may be updated regularly, in particular to take account of any changes in the regulations or to incorporate new organizational methods within the Odalys Group.
Personal data is information in a format that identifies, directly (name, first name) or indirectly (login, telephone number, biometric data, etc.), an individual.
Examples: name, photograph, IP address, telephone number, computer login (account login / password), postal address, email.
The processing of personal data may consist of collecting, recording, organizing, storing, adapting, modifying, extracting, consulting, using or communicating personal data as defined above.
This Charter applies to all processing of personal data implemented by all companies within the Odalys Group (the tourism holding company and all of its subsidiaries) in our establishments (tourist residences, business residences, student residences, campsites, ...), on our booking websites and, in general, in the relationships between the Odalys Group and all of its customers.
This could be :
Personal data are collected:
Personal data are collected to:
To exercise your rights, you can contact us at the following email address:
In this case, you will be asked to provide identification in order to exercise your rights.
The deadline for responding to a completed request is 2 months.
To make every effort at all times, online, physically and organisationally, to protect your personal data against any use that has not been authorized, as a result of intrusion, accidental or voluntary, into our information systems, including our payment systems.
For example: setting up firewalls, using Secure Socket Layer technology on credit card payments, setting up passwords on all computers with access to personal data.
To make sure that the providers (marketers, hosts, marketing providers,...) to which we transfer your personal data, strictly respect the regulations of the RGPD.
To collect your clear and unambiguous consent to the use of your data.
To offer you at any time the opportunity to refuse to receive messages from us (via an unsubscribe link).
The Odalys Group has appointed a DPO (Delegate for Data Protection).
The company “Odalys Résidences” is the file manager.
The email address of the DPO is:
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