General Information
These booking conditions are applicable to all Odalys Vacances establishments.
Certain conditions called “City Conditions” are specifically applicable to the establishments listed below:
L'Atrium, Les Floridianes et le Clos de la Chartreuse à Aix en Provence, Blamont à Amiens, Olympe à Antibes, Les Hauts de la Principauté à Beausoleil, La Rose d'argent à Colmar, Les Cordeliers à Dijon, Centre Congrès au Mans, Paris Levallois à Levallois Perret, Paris XVII et Paris Montmartre à Paris, Bioparc et Confluence à Lyon, Le Dôme, Prado et Centre Euromed à Marseille, Metz Manufacture à Metz, Les Occitanes à Montpellier, Cité des Congrès à Nantes, Le Palais Rossini à Nice, Saint-Jean à Orléans, Lorgeril à Rennes, Paris Rueil à Rueil Malmaison, Green Marsh à Strasbourg, Colombélie, Compans Caffarelli et Blagnac à Toulouse, Le Jardin des lettres à Tours, Nîmes Arènes, Le Havre Centre Gare, Le Havre Centre les Docks et Centre Gare à Angers.
Absence of the right of withdrawal
In accordance with article L.121-21-8 of the Consumer Code, the right of withdrawal is not applicable to service providers in the fields of accommodation, transport, food and drink, or leisure activities due to be provided at a specific date or period.
The Booking Conditions are applicable in a suppletive manner in the presence of an existing specific contract (contract type : Corporate, Groups, Seminars, etc.).
Commercial offer
Our brochure and websites constitute the pre-conditional offer in accordance with the articles R. 211-5 et R. 211-6 of the Code of Tourism. Odalys however reserves the right to modify certain services offered, according to the conditions set out in article R. 211-6. The reservation of a stay and/or a trip implies that the present specific conditions are accepted. A printing error is always possible. The variations in economic conditions can lead to a modification of prices before the signing of the contract. We make every effort to provide photos and illustrations giving an overview of the services on offer. These photos and illustrations are intended to give an idea of the category of services. Given the diversity of our accommodation, we present a general description and photographs to give an overall impression in our brochure and on our websites. For more details, do not hesitate to contact us. Surface areas of villas, apartments, mobile-homes, bedrooms, swimming pools, etc. are approximations and given only as a rough estimation. We cannot be held responsible for any road works or building work undertaken by the commune or by private individuals, near the sites rented out.
Reservations
For all reservations (except those concerned by special offer conditions) a deposit representing 25% of the total cost of your stay, booking fees and the full amount of insurance, if applicable, must be paid. For all reservations (except those concerned by special offer conditions) the remaining balance must be paid 30 days before the start of your stay, without any reminder on our part, failing which we may consider your booking to be cancelled, and may charge the contractual cancellation fees, as set out below. In the case of reservations made less than 30 days before the beginning of the stay, the full amount is required on reservation. Most of our stays include 7 nights, from Saturday to Saturday. You are reminded that any accommodation, intended to be rented out to a certain number of people may not under any circumstances be used by a greater number of guests.
For all reservations (except those concerned by special offer conditions) after payment of the total cost of your stay, we will send you a voucher which includes all the necessary practical information. Payments by credit card make it possible to guarantee the reservation and to ensure the payment of the stay. In the event of non-compliance with the above conditions, the reservation will not be maintained. Odalys reserves the right to use the deposit for any debit balance.
In the same way, this deposit may be used in the event of damage observed in the apartment and/or common areas of the establishment.
Odalys cannot be held responsible for the non-execution or poor execution of the reservation in the event of force majeure, due to a third party, due to the Customer, a failure of the Internet network or in the event of refusal of the payment by the bank of the holder of the credit card.
Our pricesPrices indicated in Euros. As a price indicator, you have the possibility to convert the price into other currencies. However, the payment of your holiday will be made in Euros, the only currency valid on the Odalys website. For each reservation, a booking fee of €25 is charged (except reservations made under the « City Conditions »). This fee is added to the prices indicated in the Odalys catalogue or on the website. Our rates are "All Taxes Included" including Value Added Tax (VAT) at the rate currently in effect. Any subsequent change in the VAT rate in force or the creation of any new taxes on the services listed in our catalogue and on our websites, occurring between the date when the rates were determined
and the invoicing date, will automatically entail a change in the price including tax. Our prices do not include: booking fees, possible charges per week or per stay for your pet(s), the deposit that you pay on arrival and which is returned to you after your stay (subject to inventory carried out on your departure), any additional services (e.g. television rental, rental of bed and bathroom linen) or additional services, mid or end of the stay cleaning. Ski pass prices are indicated without
insurance. Insurance must be taken out at the ski pass ticket office of the ski resort concerned.
To see our different payment methods go to this page :
payment methods
Tourist tax and Eco-Recycling charge
A tourist tax, collected on behalf of the commune, is not included in the prices indicated on the website and is to be paid by the client on arrival. This tax is to be paid either as a fixed charge or according to the number of nights per person (its amount is defined by the municipality in question).
An Eco-Recycling charge, not included in our price, may be collected, as a participation towards the preservation of the environment and the sorting of waste onsite. This is to be paid on the premises, either as a fixed charge or according to the number of nights, depending on the establishment in question (its amount is 0.20€ per day and per person).
Packages
In the case of a combinaison of travel and/or holiday services within the meaning of the directive UE 2015/2032, you are able to benefit from, unless otherwise specified, rights granted by the European Union such as those laid out in the Tourism Code.
Special offers
Under no circumstances can special offers and reductions have a retro-active effect.
Baby equipment
Where this option exists, you are strongly advised to reserve this in advance, directly at your Residence.
Pets
Only certain of our establishments accept pets, under the condition of a fixed charge to be paid upon arrival at the residence. It is recommended that you contact the residence directly to see if pets are accepted and to be informed of the conditions. They must not cause a nuisance to other clients (noise, hygiene, smell...). Pets are strictly prohibited around the swimming pools. Dangerous or aggressive animals, as well as "exotic pets" are not allowed. Please bring with you the animal's up-to-date health record with proof of vaccinations.
Leisure activities
The information concerning activities, as presented in the sections "Places to go" or "In the surroundings" or "The resort's attractions" are given as suggestions by the Tourist Offices or by other service-providers and may only be available at specific dates. For any further information, please contact the organizing party before booking, to have the dates and the conditions confirmed. These activities are available at the resort or nearby and participation may incur extra costs, according to the conditions stipulated by the service-providers in question.
Please note that certain activities which are paid in advance, cannot be changed or reimbursed, in the case of the stay being modified or cancelled.The client agrees to be taken in charge by the service-provider and to participate under his responsibility for all external excursions or activities that are suggested by our residences but organized by a third party. For any further information about these conditions, please contact the ski-lift office directly before you make your booking. In the case of partial or complete closure of ski lifts due to weather conditions or technical problems (even for a duration inferior to one day) will not lead to a reimbursement.
CleaningIn most of our establishments, the cleaning of your accommodation at the end of your stay is included in our rates. It is understood that in this case the accommodation must be left tidy and in a state of normal use. The kitchen should be in order and the dishes clean at the time of your departure. Detailed instructions will be at your disposal upon arrival. Failure to do so may result in charges being deducted from your deposit.
When cleaning is at an extra charge, you must return your accommodation in a perfectly clean state. In this case, you can ask for the cleaning to be done for you, for a cleaning fee from €64, to be paid on site.
For reservations made under "City conditions" ;
A cleaning service is included in our rates as follows :
- 1 to 4 nights : end of stay cleaning
- 5 nights and more : weekly cleaning from the 8th night
Any additional needs can be provided on request or when booking and will be subject to an additional charge.
Stays abroad
You must possess all the necessary documents required by the regulations of the country visited: vaccinations, proof of identity, passport, visa where necessary and insurance.
Children under the age of 18
Children under the age of 18 years old are under complete responsibility of their parents or accompanying adult. Odalys vacances will not accept reservations for children under the age of 18 years old without an accompanying adult.
Foreign nationals
Please obtain information from the consulates of each country as to visas that may be required. We are not responsible for those who do not comply with currently applicable regulations.
Transfer of contract
If you transfer your contract, you should inform us by registered letter, with acknowledgement of receipt, 7 days at the latest before the beginning of your stay, indicating the personal details of the beneficiaries and ensure that they fulfil the conditions necessary to your particular stay.
Holiday Vouchers (Chèques-Vacances)
We wish to draw your attention to the fact that ODALYS is registered with the Agence Nationale pour les Chèques Vacances. We accept these vouchers in payment of holiday rentals in France or in European Union destinations. We advise you to send them to us correctly filled in, by registered letter.
Arrivals and departuresIn most of our residences in France, Southern Europe and overseas, arrivals are between 5pm and 8pm on Saturday and departure the following Saturday, before 10am leaving accommodation clean and tidy.
For reservations under "City conditions" ;
In most of these establishments, it is customary for the apartments to be available to clients on arrival from 3pm (key collection) and keys returned by 12 noon on day of departure.
These times are indicative and may vary for some establishments.
Any late departure will be subject to an additional charge.
Cancellations and modificationsFor any cancellation or modification we require written confirmation by registered letter, with acknowledgement of receipt.
Cancellation and modification conditions : booking fees, any insurance paid will be retained as well as a fixed charge of : €30 in the case of cancellation or modification more than 30 days before arrival date 25% of the total cost of the stay for a cancellation between 29 and 15 days before arrival date.
75% of the total cost of the stay for a cancellation between 14 and 3 days before arrival date
100% of the total cost of the stay for a cancellation less than 3 days before arrival date or failure to arrive on the arrival date. No reimbursement can be made for any stay that is interrupted or shortened for any reason whatsoever. For the rental of a chalet « Odalys Chalets », the cancellation fees are as follows : €30 charge in the case of cancellation or modification more than 90 days before arrival date; 25% of the total cost of the stay for a cancellation or modification between 89 and 60 days before arrival date; 50% of the total cost of the stay for a cancellation or modification between 59 and 30 days before arrival date; 75% of the total cost of the stay for a cancellation or modification between 29 and 14 days before arrival date 100% of the total cost of the stay for a cancellation or modification less than 14 days before or failure to arrive on the arrival date. No reimbursement can be made for any stay that is interrupted or shortened for any reason whatsoever.
Online Check-in service: once this service has been registered, no cancellation, modification or reimbursement can be made.
For stays paid, in whole or in part, with a credit note (obtained as part of cancellations made between 1st of March and 15th of September, 2020), the amount of the reservation paid by the credit note may not give rise to any refund or modification
For reservations under "City conditions" ;
For any cancellation or modification, we ask for a by registered letter, with acknowledgement of receipt.
For any cancellation, modification or in the event of no-show on the day of arrival, a fixed cancellation penalty will be retained and invoiced, if the notification period is exceeded.
Complete cancellation of the reservation
| Duration of stay |
Notification period for cancellation at no charge |
In the event of non-compliance with the notification period,
cancellation fees will be:
|
| 1 night |
2 days before arrival date |
100% of the total cost of the stay |
| 2 nights |
2 days before arrival date |
50% of the total cost of the stay |
| 3 nights |
2 days before arrival date |
33% of the total cost of the stay |
| 4 nights |
2 days before arrival date |
25% of the total cost of the stay |
| 5 to 28 nights |
5 days before arrival date |
30% of the total cost of the stay |
No Show: no show at the residence on the day of arrival
In the event of a no-show on the day of arrival, the fees specified above apply.
Partial cancellation of the reservation / modification
Any modification of the duration of the stay, the dates of the stay, the type of accommodation and the establishment initially selected Is considered as a partial cancellation. A modification of these elements is likely to lead to price changes and/or cancellation fees. This request will be subject to the agreement of Odalys subject to availability and without obligation to maintain the stay in the same accommodation.
Tariff modification
Our rates per night are decreasing according to the length of the stay.
If the length of stay is modified to be shorter or longer than the initial duration, a change in the rate per night may be applied
Cancellation fees for partial cancellation / modification of the reservation - Before the start date of the stay
| Duration of stay |
Notification period for cancellation at no charge |
In the event of non-compliance with the notification period,
cancellation fees will be:
|
| 1 night |
2 days before arrival date |
100% of the total cost of the stay |
| 2 nights |
2 days before arrival date |
50% of the total cost of the stay |
| 3 nights |
2 days before arrival date |
33% of the total cost of the stay |
| 4 nights |
2 days before arrival date |
25% of the total cost of the stay |
| 5 to 28 nights |
3 days before arrival date |
25% of the total cost of the stay |
Fees in the event of early departure - During the stay
| Duration of stay |
Notification period for cancellation at no charge |
In the event of non-compliance with the notification period,
cancellation fees will be:
|
| 2 nights |
1 day before early departure |
50% of the total cost of the stay |
| 3 nights |
1 day before early departure |
33% of the total cost of the stay |
| 4 nights |
1 day before early departure |
25% of the total cost of the stay |
| 5 to 15 nights |
3 days before early departure |
25% of the total cost of the stay (maximum value of 3 nights) |
| 16 to 28 nights |
10 days before early departure |
25% of the total cost of the stay (maximum value of 7 nights) |
Conditions Non-refundable - Non-modifiable - Non-cancellable - Non-exchangeable
Any modification of the departure date for a stay booked under the “Non-cancellable / non-refundable” conditions cannot be refunded. The total initial amount remains due. No refund possible in case of early departure.
To cancel your booking please fill in this form.
Rules and regulations of each establishment
To make life easier for all our holidaymakers, a copy of the rules and regulations is displayed in each apartment, room, chalet or mobile home; please read and respect them. We inform you that all our apartments, rooms, chalets and mobile homes are non-smoking.
ResponsibilityWe wish to bring to your attention the fact that, in accordance with the present ruling, the rental in a holiday accommodation not come into the domain of the responsibility of hotelkeepers. Consequently Odalys cannot be held responsible for the loss, theft or deterioration of any personal belongings in our residences or chalets, whether in the apartments, car parks or in communal parts of the building (ski lockers, bicycle sheds etc.).
We wish to remind you that you are responsible for the security of the accommodation or chalet during your stay and that you must be aptly insured. Taking certain precautions might avoid you possible unpleasant consequences: close large windows before leaving your apartment, room or mobile home, don't forget to lock your door. You are reminded that Odalys cannot accept responsibility for any personal belongings left in your apartment, room, house or chalet when vacating the premises.
From the 6th of June, 2020 (the re-opening date of some of our establishments) you must, under your own responsibility:
- Respect French government measures put into place in and outside our residences such as social distancing in order to limit the spread of the Covid-19 virus.
- Notify onsite staff in the case of symptoms during your stay to allow us to quickly implement our risk management protocol in the event of suspected contagion to the Covid-19 virus.
Displacement
If it becomes impossible to make the reserved accommodation available to you due to an exceptional situation, the establishment will offer you a different accommodation in an establishment of an equivalent type and category.
Treatment of personl data which is collected and is necessary during the entire booking process are set out in our DATA PROTECTION CHARTER FOR ODALYS CUSTOMERS, available on our website by clicking here
