Our insurance policies in partnership with Europ Assistance

2. Are covid-19 related problems covered ?

Yes, both our Cancellation/Interruption and Multi-risk Esprit Libre formulas cover problems related to the COVID-19 virus, in particular :

The examples below are not covered by our above mentioned insurance policies offered for purchase. However, as part of our Refund Guaranteed offer, various collective situations are covered directly by Odalys. You can find more information here Refund Guaranteed conditions

• Border closure
• Government restrictions put into place following an emergency health crisis
• Lockdown
• Case of illness in the event of a stay in a country formally advised against by its government
• Establishment inaccessible due to administrative closure

3. How to report an incident

When the Insurance guarantees are at stake, the insured must imperatively :

Notify Gritchen Affinity in writing of any claim likely to lead to reimbursement within five working days (time limit reduced to two working days in the event of theft).
These periods count from the moment the insured becomes aware of the problem likely to lead to the implementation of the guarantee.
After these periods the insured will be disqualified from the right to compensation if the delay has caused any damages to the Company.