We propose 2 different insurance formulas : cancellation/interruption insurance which covers essentials and multi-risk Esprit Libre insurance for protection at all times, before, during and after your stay.
Yes, both our Cancellation/Interruption and Multi-risk Esprit Libre formulas cover problems related to the COVID-19 virus, in particular :
Cancellation in the event of Covid infection, with a positive PCR test as proof
Cancellation in the event of a loved one being hospitalised and you wish to stay with them
Cancellation if you are a close contact case (a person with symptoms of COVID-19 or identified as having been in high-risk contact with an infected person)
Accommodation costs if you are in quarantine for COVID-19 at your holiday destination
Medical costs covered abroad in the event of Covid infection
Repatriation following medical decision if you develop a severe case of Covid
Remplacement driver to repatriate your vehicle in the event of severe Covid infection
Accompanying your family if you are unable to drive in the event of severe Covid infection
Early departure if a loved one is hospitalised in the event of severe Covid infection
The examples below are not covered by our above mentioned insurance policies offered for purchase. However, as part of our Refund Guaranteed offer, various collective situations are covered directly by Odalys. You can find more information here Refund Guaranteed conditions
When the Insurance guarantees are at stake, the insured must imperatively :
Notify Gritchen Affinity in writing of any claim likely to lead to reimbursement within five working days (time limit reduced to two working days in the event of theft).
These periods count from the moment the insured becomes aware of the problem likely to lead to the implementation of the guarantee.
After these periods the insured will be disqualified from the right to compensation if the delay has caused any damages to the Company.
By internet :
Go to the website :
(Transfer all documents and follow the progress of your claim at any moment)
By post :
Addressed to :
27 rue Charles Durand - CS70139
18021 Bourges Cedex
By smartphone :
You will need to supply the following information :
You must imperatively :
Only the insurer is apt to inform you about the progress of your compensation. Odalys Customer Service does not have access to your insurance file and will not be able to provide you with information. For any request, please contact Gritchen on +33 (0)1 41 85 99 80