; Europ Assistance Insurance

Our insurance policies in partnership with Europ Assistance

Europ Assistance Insurance

1. Which insurance policies are available ?

We propose 2 different insurance formulas : cancellation/interruption insurance which covers essentials and multi-risk Esprit Libre insurance for protection at all times, before, during and after your stay.

CANCELLATION
INTERRUPTION FEES
CANCELLATION CAUSED BY COVID-19
INTERRUPTION CAUSED BY COVID-19
CANCELLATION CAUSED BY CONTACT CASE COVID-19
INTERRUPTION CAUSED BY CONTACT CASE COVID-19
REFUND OF UNUSED SERVICES FOLLOWING INTERRUPTION OF SPORTS/LEISURE ACTIVITIES – WINTER SEASON
REFUND OF RENTAL FEES IN THE EVENT OF THEFT OR DAMAGE TO SPORTS EQUIPMENT
PERSONAL AFFAIRS LEFT IN ACCOMMODATION
Assistance
CANCELLATION
INTERRUPTION
MULTI-RISK
ESPRIT LIBRE
ASSISTANCE IN THE EVENT OF ILLNESS OR INJURY
MEDICAL FEES ABROAD
ASSISTANCE IN THE EVENT OF DEATH
TRAVEL ASSISTANCE

2. Are covid-19 related problems covered ?

Yes, both our Cancellation/Interruption and Multi-risk Esprit Libre formulas cover problems related to the COVID-19 virus, in particular :

Cancellation in the event of Covid infection, with a positive PCR test as proof

Cancellation in the event of a loved one being hospitalised and you wish to stay with them

Cancellation if you are a close contact case (a person with symptoms of COVID-19 or identified as having been in high-risk contact with an infected person)

Accommodation costs if you are in quarantine for COVID-19 at your holiday destination

Medical costs covered abroad in the event of Covid infection

Repatriation following medical decision if you develop a severe case of Covid

Remplacement driver to repatriate your vehicle in the event of severe Covid infection

Accompanying your family if you are unable to drive in the event of severe Covid infection

Early departure if a loved one is hospitalised in the event of severe Covid infection

The examples below are not covered by our above mentioned insurance policies offered for purchase. However, as part of our Refund Guaranteed offer, various collective situations are covered directly by Odalys. You can find more information here Refund Guaranteed conditions

  • Border closure
  • Government restrictions put into place following an emergency health crisis
  • Lockdown
  • Case of illness in the event of a stay in a country formally advised against by its government
  • Establishment inaccessible due to administrative closure

3. How to report an incident

When the Insurance guarantees are at stake, the insured must imperatively :

Notify Gritchen Affinity in writing of any claim likely to lead to reimbursement within five working days (time limit reduced to two working days in the event of theft).
These periods count from the moment the insured becomes aware of the problem likely to lead to the implementation of the guarantee.
After these periods the insured will be disqualified from the right to compensation if the delay has caused any damages to the Company.

By internet :

Go to the website :
www.declare.fr
(Transfer all documents and follow the progress of your claim at any moment)

By post :

Addressed to :
Gritchen Affinity
Service sinistre
27 rue Charles Durand - CS70139
18021 Bourges Cedex
France

By smartphone :

Download the
SAFEBOOKING application

You will need to supply the following information :

  • surname and first name(s),
  • precise address of where you are at the time of the incident
  • an address and telephone number where you can be contacted,
  • insurance contract reference number.

You must imperatively :

  • contact us by telephone on : +33 (0)1 41 85 99 80
  • obtain prior agreement from the insurer before taking any initiative or incurring any expense,
  • comply with the solutions recommended by the insurer,
  • provide all elements relating to the contract taken out,
  • provide all the original supporting documents for the expenses for which reimbursement is requested.

Only the insurer is apt to inform you about the progress of your compensation. Odalys Customer Service does not have access to your insurance file and will not be able to provide you with information. For any request, please contact Gritchen on +33 (0)1 41 85 99 80

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