; Coronavirus - Information

Latest information for your holiday
Latest update - 15/12/2021

Coronavirus - Information
Dear clients,
Below you will find all the necessary information concerning your future holidays.
If you have booked a stay with Odalys Vacances, our teams are already onsite preparing for your arrival respecting the strict sanitary rules put in place by the authorities.

INFORMATION CONCERNING THE "PASS SANITAIRE" (HEALTH PASSPORT) IN FRENCH SKI RESORTS THIS WINTER :

The protocol supplied by the French government applicable for the winter season of 2021/2022 in French ski resorts requires the wearing of a mask for everyone from the age of 11 years old in all ski lifts as well as in lift queues. Wearing a mask is recommended for children aged 6 to 11. In lift queues, skiers must respect distances between other people or groups of people on holiday together. The application of barrier gestures is required throughout the ski area.

The application of the “Pass Sanitaire” (Health Passport) has now been confirmed.

Within the ski area, you will need a valid “Pass Sanitaire” (Health Passport) to :

  • Use all types of ski lift (even those which are free), including magic carpets
  • Enter restaurants at altitude (including terraces)

Checks will be carried out at :

  • Ski pass ticket offices
  • Ski lift entrances
  • Ski schools
  • Restaurants at altitude

With a valid “Pass Sanitaire” (Health Passport), access will be denied.

Within the resorts, as across the rest of France, a valid “Pass Sanitaire” (Health Passport) is required for certain activities: bars, restaurants, cinemas, bowling, swimming pools, etc...

Each resort offers facilities to carry out PCR or antigen tests. You can find details on the resort's tourist office websites.

  • Test prices : from €44 for a PCR test, from €22 for an antigen test.

Please note : you may need to book an appointment for a test.

  • To access public places or activities (restaurants, cinemas, museums, etc) in France, a “Pass Sanitaire” is now required from 12 years old. Verification is carried out by QR code, which may be presented in digital or paper format.
  • QR codes issued by the NHS after full vaccination are now recognised by the TousAntiCovid app (available via App Store or Google Play) in France.
  • QR Codes are recognised from EU countries as well as the following countries : Israel, Switzerland, Serbi, Ukraine, Turkey, Norway, Albania, Andorra, Armenia, Georgia, Iceland, Lichtenstein, north Macedoinia, Moldavia, Marocco, Monaco, New Zealand, Panama, San Marino, the Vatican.
  • Visitors from other countries must validate their “Pass Sanitaire” by presenting a valid passport and their vaccination certificate (with vaccines accepted by the EU) in paper format at a French pharmacy.
  • This procedure may be at an extra charge (maximum €36)
  • For more information :
    https://www.sante.fr/how-to-obtain-a-french-health-pass

We will, of course, keep you up to date if the situation changes.

INFORMATION CONCERNING THE "PASS SANITAIRE" (HEALTH PASSPORT) IN OUR ESTABLISHMENTS :

You have an upcoming stay, will you need to have a "Pass Sanitaire" ?

Please note that access to all Odalys accommodation is possible WITHOUT the " Pass Sanitaire ". However, if you would like to use the onsite infrastructures in certain establishments, you may be asked to supply a " Pass Sanitaire " onsite in the following cases.

1. If you would like to use our swimming pools or spa facilities , in the residences listed here.

2. To access our fitness rooms in our residences.

3. To access restaurants and/or bars in all of our residences across France.

4. To collect pre-paid ski passes at reception in our mountain residences.

Please note :

  • Once you have presented your "Pass Sanitaire" at reception you will be given a bracelet allowing you to access the infrastructures concerned which will be valid for you entire stay.
  • All adults and children from 12 years old will need to present a "Pass Sanitaire".
  • If your booking has been made with one of the Odalys partners, a "Pass Sanitaire" may be required onsite to access your accommodation and the services and infrastructures. See list here.
HOW TO OBTAIN A PASS SANITAIRE
3 options validate your Pass Sanitaire :
  • a QR code showing proof of complete vaccination cover (up to 3 doses from the 15th of December 2021 for people from 65 years old and from the 15th of January 2022 for all other adults). Please note that from these dates, the French gouvernment has indicated that those who do not have a 3rd dose before the 7th month after their 2nd dose will no longer have a valid "Pass Sanitaire" as their QR code will be desactivated.
  • a negative PCR or antigen test with results from less than 24 hours ago
  • a medical certificate showing complete recovery from the Covid-19 virus

Please take note of any local reinforced sanitary guidelines which may affect your particular destination.

Our online check-in service is still valid. However, you must go to reception during the weekend of your arrival to indicate if you would like to use the infrastructures possibly needing a "Pass Sanitaire" to obtain your bracelet.

To access the online check-in service, click here.

For more information about the measures taken by the gouvernment, please consult the official French government website here.

CONCERNING OUR STRENGTHENED SANITARY CHARTER :

In order to welcome you in the best health and safety conditions, we have put into place a set of strict health measures in our establishments in accordance with government recommendations. You will find all the information about our Strengthened Sanitary Charter by clicking here.

As part of this Strengthened Sanitary Charter, we have extended our online check-in service to almost all of our establishments. This service will allow you to access your accommodation and collect your keys without having to go via reception.

For eligible establishments, and for all new arrivals, the use of this service will be a prerequisite to your arrival on site in order to be able to collect the keys to your accommodation.

CONCERNING WEARING MASKS WITHIN OUR ESTABLISHMENTS :

Our residences are subject to government rules and regulations concerning wearing masks. We therefore remind you that it is obligatory to wear masks in all indoor areas within our establishments including areas that require presentation of a Pass Sanitaire for entry.

CONCENING YOUR HOLIDAY IN ONE OF OUR ESTABLISHMENTS ELSEWHERE IN EUROPE (SPAIN, ITALY, PORTUGAL, CROATIA)

We remind you that your holiday elsewhere in Europe will be affected by the government's obligations in the country concerned. If you are travelling from the UK, please check information available on the government's website : https://www.gov.uk/guidance/travel-abroad-from-england-during-coronavirus-covid-19 to prepare your holiday in the best conditions. If you are travelling from another country, please check your government's website for relevant travel information concerning the country you will be visiting.

CONCERNING CLIENTS WHO HAVE A CREDIT NOTE :

All clients who have a CREDIT NOTE with a due date before the end of December 2021 have already received or will shortly receive an email detailing the process of refund.

For clients who have chosen to be refunded, this will take effect within 4 weeks of the date of reception of an IBAN and at the latest on the due date of the credit note.

All clients who have a CREDIT NOTE with a due date after December 2021 will receive an email in December with more information.

We remind you that our advisers are available on +33 (0)4 88 71 00 68 (free call) from Monday to Friday from 8.30am to 8pm and Saturday from 9am to 6pm. (French times)

Take care of yourself and your loved ones.

The Odalys Vacances Team

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