; Coronavirus - Information

Latest information for your holiday
Latest update - 14/10/2021

Coronavirus - Information
Dear clients,
Below you will find all the necessary information concerning your future holidays.

If you have booked a stay with Odalys Vacances, our teams are already onsite preparing for your arrival respecting the strict sanitary rules put in place by the authorities.

INFORMATION CONCERNING THE "PASS SANITAIRE" (HEALTH PASSPORT) :

Following the most recent announcements from the governement, please note that access to all Odalys accommodation is possible WITHOUT the " Pass Sanitaire ". However, if you would like to enjoy the onsite infrastructures in certain establishments, you may be asked to supply a " Pass Sanitaire " onsite.

You have an upcoming stay, will you need to have a " Pass Sanitaire " ?

If your booking is in one of our establishments WITHOUT catering or swimming pool, you will NOT need a " Pass Sanitaire ".

If your booking is in one of our establishments WITH catering and/or swimming pool, you will be asked to present a " Pass Sanitaire " only once at reception on your arrival if you would like to enjoy the following services.

  • Restaurant services (except breakfast)
  • Swimming pool areas in a selection of our establishments listed here.

For the moment, the "Pass Sanitaire" will not be required to enjoy spa areas, kids clubs or fitness rooms.

Please note :

Once you have presented your "Pass Sanitaire" at reception you will be given a bracelet allowing you to access the infrastructures concerned which will be valid for you entire stay.

Children from 12 years old will need to present a "Pass Sanitaire".

If your booking has been made with one of the Odalys partners, a "Pass Sanitaire" may be required onsite to access your accommodation and the services and infrastructures. See list here

TO OBTAIN A "PASS SANITAIRE"
3 options are possible :
  • a QR code showing proof of complete vaccination cover
  • a negative PCR or antigenic test with results from less than 72 hours ago
  • a medical certificate showing complete recovery from the Covid-19 virus

Please take note of any local reinforced sanitary guidelines which may affect your particular destination.

Our online check-in service is still valid. However, you must go to reception during the weekend of your arrival to indicate if you would like to use the infrastructures possibly needing a "Pass Sanitaire" to obtain your bracelet.

To access the online check-in service, click here.

For more information about the measures taken by the gouvernment, please consult the official French government website here.

CONCERNING OUR STRENGTHENED SANITARY CHARTER :

In order to welcome you in the best health and safety conditions, we have put into place a set of strict health measures in our establishments in accordance with government recommendations. You will find all the information about our Strengthened Sanitary Charter by clicking here.

As part of this Strengthened Sanitary Charter, we have extended our online check-in service to almost all of our establishments. This service will allow you to access your accommodation and collect your keys without having to go via reception.

For eligible establishments, and for all new arrivals, the use of this service will be a prerequisite to your arrival on site in order to be able to collect the keys to your accommodation.

CONCERNING CLIENTS WHO HAVE A CREDIT NOTE :

All clients who have a CREDIT NOTE with a due date before the end of December 2021 have already received or will shortly receive an email detailing the process of refund.

For clients who have chosen to be refunded, this will take effect within 4 weeks of the date of reception of a RIB and at the latest on the due date of the credit note.

All clients who have a CREDIT NOTE with a due date after December 2021 will receive an email in December with more information.

We remind you that our advisers are available on +33 (0)4 88 71 00 68 (free call) from Monday to Friday from 8.30am to 8pm and Saturday from 9am to 6pm. (French times) or by email at : infoclient@odalys-vacances.com.

Take care of yourself and your loved ones.

The Odalys Vacances Team

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