; Coronavirus - Information

Latest information for your holiday – 26/11/2020

Coronavirus - Information
Dear clients,
Given the latest exceptional measures implemented by the government, the Odalys Group is forced to postpone all stays in our residences (excluding our Campus residences)
until the 18th of December, 2020 inc.

Therefore, if you have an upcoming stay organised until the 15th of December, 2020 inc. in one of our establishments, unfortunately we must ask you not to go there because we are no longer able to welcome new arrivals.

Please be aware of our committment to provide you with answers as quickly as possible, adapted to each situation. We will get back to you as soon as possible regarding the terms concerning your booking.

Even though there is still uncertainty as to when our establishments will be able to open for the Christmas holidays, our teams are already preparing next arrivals in strict compliance with sanitary conditions. As this situation is changing constantly, we are committed to quickly informing you of the latest decisions taken by our Group based on current events. We thank you in advance for your understanding.

Concerning our strengthened sanitary charter :

In order to welcome you in the best health and safety conditions, we have put into place a set of strict health measures in our establishments in accordance with government recommendations and the Socotec Group, expert in controlling health risks. You will find all the information about our Strengthened Sanitary Charter by clicking here.

As part of this Strengthened Sanitary Charter, we have extended our online check-in service to almost all of our establishments. This service will allow you to access your accommodation and collect your keys without having to go via reception.

For eligible establishments, and for all new arrivals, the use of this service will be a prerequisite to your arrival on site in order to be able to collect the keys to your accommodation. To find out more, click here.

Compensation terms for cancellations
1. Bookings between 01/03/2020 and 15/09/2020

For stays that have had to be canceled and / or postponed due to the COVID-19 situation since March 2020, each client has been informed of the compensation conditions in the form of a credit note, defined in accordance with the Ordinance of March 25, 2020 relating to cancellations of stays in the event of exceptional and unavoidable circumstances or force majeure. We remind you that this credit note, equal to the amount of your stay already paid, can be used for a future stay to be made within 18 months from the date of issue of the credit note. We provide you with a form available at the following link so that you can use your credit for your next stay.

2. Bookings between 28/10/2020 and 05/12/2020

For stays that have had to be canceled and / or postponed due to the COVID-19, each client has been informed of the compensation conditions.
In view of the exceptional nature of the situation and keeping in mind the impact it generates, please be aware, dear clients that we are fully mobilised by your side in order to provide you with the best possible support. Despite the very strong mobilisation of all of our Customer Services advisers, be aware that you may have difficulty reaching us in the coming days. We apologize in advance but please believe that all of our teams are mobilised to provide you with feedback as quickly as possible. We remind you that our advisers are available on +33 (0)4 88 71 00 68 (free call) from Monday to Friday from 8.30am to 8pm and Saturday from 9am to 6pm. (French times) or by email infoclient@odalys-vacances.com

Take care of yourself and your loved ones.
We only have one wish : to see you as soon as possible to (re)live great moments with family or friends on holiday with us !

The Odalys Vacances Team

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