; Coronavirus - Information

Latest information for your holiday
Latest update - 25/02/2021

Coronavirus - Information
Dear clients,
The Odalys Group hereby provides you with new information concerning the progress and processing methods of your reservation based on current events and the arrangements made.

If you have an upcoming stay until the 30 of March 2021 in one of our establishments :

Please read the information below. If your chosen residence is not on the list of open establishments, please do not go there.

If you have an upcoming stay until and you find yourself in one of the following cases :

You have booked a holiday by the sea or in the countryside with us :

We have a selection of residences open to welcome you :

You have booked a holiday in the mountains with us :

Following the French government's annoucements on the 22nd of January 2021, we have taken into account the decisions made concerning, in particular, the ban on the opening of ski lifts. We have, however, several residences which remain open to welcome you.

Please note that all our chalets remain open.

The mountains are not limited to downhill skiing and our on-site teams are working hard to welcome you in the best health and safety conditions in order to help you experience unforgettable moments: Snowshoeing walks, cross-country skiing tours, toboggan races, dog sleighing ...

If you have a booking in one of our open residences :
We look forward to one thing : welcoming you as soon as possible to help you (re)live memorable moments together with family or friends !

If you have a booking in one of our residences which will not reopen for the moment :
You will receive an email shortly concerning : a change of destination, postponing your holiday to a later date or how to request a refund.

As ski lifts will not be open, any ski passes or ski equipment pre-booked at the time of your reservation on our website odalys-vacation-rental.com or by telephone via our call centre will be completely refunded as soon as possible.

You have booked a stay in one of our Odalys City establishments :

We are happy to announce that all our Odalys City establishments are currently open.

Following the latest government recommendations, breakfast rooms remain closed until the 20th of January 2021. In the meantime, we offer breakfast boxes : €7/person.

You have booked a holiday via one of our partners, a tour operator or you works council :

Your contact will be in touch shortly to inform you about the details concerning your reservation(s).

We regret to inform you that taking into account the current health recommendations by the governement, access to swimming pools, saunas, hammams, fitness rooms is not authorised until further notice.

CONCERNING OUR STRENGTHENED SANITARY CHARTER :

In order to welcome you in the best health and safety conditions, we have put into place a set of strict health measures in our establishments in accordance with government recommendations and the Socotec Group, expert in controlling health risks. You will find all the information about our Strengthened Sanitary Charter by clicking here.

As part of this Strengthened Sanitary Charter, we have extended our online check-in service to almost all of our establishments. This service will allow you to access your accommodation and collect your keys without having to go via reception.

For eligible establishments, and for all new arrivals, the use of this service will be a prerequisite to your arrival on site in order to be able to collect the keys to your accommodation. To find out more, click here.

Compensation terms for cancellations :

Bookings between 01/03/2020 and 15/09/2020

For stays that have had to be canceled and / or postponed due to the COVID-19 situation since March 2020, each client has been informed of the compensation conditions in the form of a credit note, defined in accordance with the Ordinance of March 25, 2020 relating to cancellations of stays in the event of exceptional and unavoidable circumstances or force majeure. We remind you that this credit note, equal to the amount of your stay already paid, can be used for a future stay to be made within 18 months from the date of issue of the credit note. We provide you with a form available at the following link so that you can use your credit for your next stay.

Bookings between 05/12/2020 and 29/01/2021

For stays that have had to be canceled and / or postponed, each client has been informed of the steps to take.

2 options are possible by calling our advisers on +33 (0)4 88 71 00 68 (free call) from Monday to Friday from 8.30am to 8pm and Saturday from 9am to 6pm (French times) or by sending an email to : infoclient@odalys-vacances.com :

  • refunding the amount already paid for the holiday (except booking fees and insurance), OR
  • postponing the holiday to a later date.

If you have paid for all or part of your holiday with a credit note obtained under the Ordinance of March 25, 2020, your credit will be refunded to you within 2 to 3 weeks with the same conditions of use as those of your have initial credit note.

Bookings between 30/01/2021 and 28/02/2021

All clients who have booked a holiday in a residence which will be closed during this period will receive an email shortly informing them of the procedures for processing their booking.

In view of the exceptional nature of the situation and keeping in mind the impact it generates, please be aware, dear clients that we are fully mobilised by your side in order to provide you with the best possible support. We remind you that our advisers are available on +33 (0)4 88 71 00 68 (free call) from Monday to Friday from 8.30am to 8pm and Saturday from 9am to 6pm. (French times) or by email at : infoclient@odalys-vacances.com.

Take care of yourself and your loved ones.

We only have one wish : to see you as soon as possible to (re)live great moments with family or friends on holiday with us !

The Odalys Vacances Team

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