; Coronavirus - Information

Latest information for your holiday
Latest update - 14/05/2021

Coronavirus - Information
Dear clients,
Please find below information relating to the re-opening of our residences and concerning your future holidays.

You have booked a stay with Odalys Vacances

If you have an upcoming stay starting from the night of 30th April 2021, please consult the list of open establishments here :list of open establishments

If the establishment you have booked is not on this list, you will receive an email shortly indicating how to manage your booking : either changing the destination, changing the date or requesting a refund.

You have booked a stay with Odalys City

If you have an upcoming stay starting from the night of 30th April 2021, please consult the list of open City establishments here : list of open establishments

Please note that following the recent government decisions, breakfast rooms and restaurants remain closed. However, we offer a breakfast box service at €7 per person which can be taken in your apartment.

If you have booked a stay with Odalys via one of our partners, a tour operator or your company works council, your contact person will be in touch shortly to deal with your booking.

UPDATE CONCERNING ACCESS TO OUR SERVICES AND INFRASTRUCTURES :

We have great pleasure in announcing the reopening of the following services and infrastructurs :

  • Our outdoor swimming pools are now open
  • Our breakfast rooms and restaurants will reopen on the 19th of May
  • Our well-being facilities :
    • Guidel & Cavalaire : reopening planned for the 19th of May
    • Les Arcs : reopening planned for the 26th of June
    • La Clusaz : reopening planned for the beginning of July
  • Our kids' clubs will reopen from the beginning of July

Please note that access and health regulations remain in place concerning these infrastructures.

Indoor swimming pools remain closed for the time being following recommandations from the health authorities.

CONCERNING OUR STRENGTHENED SANITARY CHARTER :

In order to welcome you in the best health and safety conditions, we have put into place a set of strict health measures in our establishments in accordance with government recommendations and the Socotec Group, expert in controlling health risks. You will find all the information about our Strengthened Sanitary Charter by clicking here.

As part of this Strengthened Sanitary Charter, we have extended our online check-in service to almost all of our establishments. This service will allow you to access your accommodation and collect your keys without having to go via reception.

For eligible establishments, and for all new arrivals, the use of this service will be a prerequisite to your arrival on site in order to be able to collect the keys to your accommodation. To find out more, click here.

We regret to inform you that taking into account the current health recommendations by the governement, access to swimming pools, saunas, hammams, fitness rooms is not authorised until further notice.

Regarding your compensation terms for cancellations :

Bookings between 01/03/2020 and 15/09/2020

For stays that have had to be canceled and / or postponed due to the COVID-19 situation since March 2020, each client has been informed of the compensation conditions in the form of a credit note, defined in accordance with the Ordinance of March 25, 2020 relating to cancellations of stays in the event of exceptional and unavoidable circumstances or force majeure. We remind you that this credit note, equal to the amount of your stay already paid, can be used for a future stay to be made within 18 months from the date of issue of the credit note. We provide you with a form available at the following link so that you can use your credit for your next stay.

Bookings between 05/12/2020 and 29/04/2021

For stays that have had to be canceled and / or postponed, each client has been informed of the steps to take.

2 options are possible by calling our advisers on +33 (0)4 88 71 00 68 (free call) from Monday to Friday from 8.30am to 8pm and Saturday from 9am to 6pm (French times) or by sending an email to : infoclient@odalys-vacances.com :

  • refunding the amount already paid for the holiday (except booking fees and insurance), OR
  • postponing the holiday to a later date.

If you have paid for all or part of your holiday with a credit note obtained under the Ordinance of March 25, 2020, your credit will be refunded to you within 2 to 3 weeks with the same conditions of use as those of your have initial credit note.

As ski lifts were not open, any ski passes or ski equipment pre-booked at the time of your reservation on our website odalys-vacation-rental.com or by telephone via our call centre will be completely refunded as soon as possible.

In view of the exceptional nature of the situation and keeping in mind the impact it generates, please be aware, dear clients that we are fully mobilised by your side in order to provide you with the best possible support. We remind you that our advisers are available on +33 (0)4 88 71 00 68 (free call) from Monday to Friday from 8.30am to 8pm and Saturday from 9am to 6pm. (French times) or by email at : infoclient@odalys-vacances.com.

Take care of yourself and your loved ones.

We only have one wish : to see you as soon as possible to (re)live great moments with family or friends on holiday with us !

The Odalys Vacances Team

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