; Coronavirus - Information

Latest information for your holiday
Latest update - 22/07/2021

Coronavirus - Information
Dear clients,
All of our establishments are open and ready to welcome you once again ! Below you will find all the necessary information concerning your future holidays.

If you have booked a stay with Odalys Vacances, our teams are already onsite preparing for your arrival respecting the strict sanitary rules put in place by the authorities.

INFORMATION CONCERNING THE "PASS SANITAIRE" (HEALTH PASSPORT) :

Following the most recent announcements from the governement, please note that access to all Odalys accommodation is possible WITHOUT the " Pass Sanitaire ". However, if you would like to enjoy the onsite infrastructures in certain establishments, you may be asked to supply a " Pass Sanitaire " from today onwards.

You have an upcoming stay, will you need to have a " Pass Sanitaire " ?

If your booking is in one of our establishments WITHOUT catering or swimming pool, you will NOT need a " Pass Sanitaire ".

If your booking is in one of our establishments WITH catering and/or swimming pool, you will be asked to present a " Pass Sanitaire " once at reception on your arrival if you would like to enjoy the following services.

  • Catering services such as breakfast and/or restaurant
  • Swimming pool area in a selection of establishments listed here.
  • Entertainment in a selection of establishments listed here.

For the moment, the "Pass Sanitaire" will not be required to enjoy spa areas, kids clubs or fitness rooms.

Please note :

Once you have presented your "Pass Sanitaire" at reception you will be given a bracelet allowing you to access the infrastructures concerned which will be valid for you entire stay.

Children will not need to present a "Pass Sanitaire" except for establishments in Corsica where children from 12 years old will need to present a "Pass Sanitaire" for arrivals from 31 July 2021 onwards.

If your booking has been made with one of the Odalys partners, a "Pass Sanitaire" may be required onsite to access your accommodation and the services and infrastructures.

WHAT IS A "PASS SANITAIRE" AND HOW DO I GET ONE ?
3 options are possible :
  • a QR code showing proof of complete vaccination cover
  • a negative PCR or antigenic test with results from less than 48 hours ago
  • a medical certificate show complete recovery from the Covid-19 virus

Please take note of any local reinforced sanitary guidelines which may affect your particular destination.

Our online check-in service is still valid. However, you must go to reception during the weekend of your arrival to indicate if you would like to use the infrastructures possibly needing a "Pass Sanitaire" to obtain your bracelet. To access the online check-in service, click here.

For more information about the measures taken by the gouvernment, please consult the official French government website here.

CONCERNING OUR STRENGTHENED SANITARY CHARTER :

In order to welcome you in the best health and safety conditions, we have put into place a set of strict health measures in our establishments in accordance with government recommendations and the Socotec Group, expert in controlling health risks. You will find all the information about our Strengthened Sanitary Charter by clicking here.

As part of this Strengthened Sanitary Charter, we have extended our online check-in service to almost all of our establishments. This service will allow you to access your accommodation and collect your keys without having to go via reception.

For eligible establishments, and for all new arrivals, the use of this service will be a prerequisite to your arrival on site in order to be able to collect the keys to your accommodation. To find out more, click here.

Regarding your compensation terms for cancellations :

Bookings between 01/03/2020 and 15/09/2020

For stays that have had to be canceled and / or postponed due to the COVID-19 situation since March 2020, each client has been informed of the compensation conditions in the form of a credit note, defined in accordance with the Ordinance of March 25, 2020 relating to cancellations of stays in the event of exceptional and unavoidable circumstances or force majeure. We remind you that this credit note, equal to the amount of your stay already paid, can be used for a future stay to be made within 18 months from the date of issue of the credit note. We provide you with a form available at the following link so that you can use your credit for your next stay.

Bookings between 05/12/2020 and 06/06/2021

For stays that have had to be canceled and / or postponed, each client has been informed of the steps to take.

2 options are possible by calling our advisers on +33 (0)4 88 71 00 68 (free call) from Monday to Friday from 8.30am to 8pm and Saturday from 9am to 6pm (French times) or by sending an email to : infoclient@odalys-vacances.com :

  • refunding the amount already paid for the holiday (except booking fees and insurance), OR
  • postponing the holiday to a later date.

If you have paid for all or part of your holiday with a credit note obtained under the Ordinance of March 25, 2020, your credit will be refunded to you within 2 to 3 weeks with the same conditions of use as those of your have initial credit note.

In view of the exceptional nature of the situation and keeping in mind the impact it generates, please be aware, dear clients that we are fully mobilised by your side in order to provide you with the best possible support. We remind you that our advisers are available on +33 (0)4 88 71 00 68 (free call) from Monday to Friday from 8.30am to 8pm and Saturday from 9am to 6pm. (French times) or by email at : infoclient@odalys-vacances.com.

Take care of yourself and your loved ones.

The Odalys Vacances Team

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